MonCon 125 Posted November 9, 2023 Share Posted November 9, 2023 (edited) You could try an email: info@fxtec.com or: https://www.fxtec.com/smartphones/contact-us Or try getting hold of @Casey: https://community.fxtec.com/profile/8723-casey/ Edited November 9, 2023 by MonCon 1 Quote Link to post Share on other sites
Nikolai 43 Posted November 9, 2023 Share Posted November 9, 2023 f(x)tec is an unlucky company. Just when their DeckHD got a bit of exposure and somewhat good reviews, Valve went and announced OLED SteamDecks today with a 90Hz display. Same resolution, but considering DeckHD required BIOS updates, their sales will probably plummet almost to zero. If my Pro1x with QWERTZ hasn't been produced yet, the little hope I had about it being cross-financed by DeckHD is now dead too. 3 Quote Link to post Share on other sites
Rob. S. 1,664 Posted November 9, 2023 Author Share Posted November 9, 2023 2 hours ago, Nikolai said: Valve went and announced OLED SteamDecks today with a 90Hz display. Same resolution, but Yeah, too bad... Still, there are a lot of old SteamDecks out there, and cheaper non-OLED ones continue to be sold, too. At some point their owners might still decide to upgrade them with DeckHD, which really seems sensibly priced. Quote Link to post Share on other sites
zundappchef 100 Posted November 10, 2023 Share Posted November 10, 2023 in precisely 1 month i wil commemorate my 3 year order status . it wil be a special day 5 Quote Link to post Share on other sites
Rob. S. 1,664 Posted November 10, 2023 Author Share Posted November 10, 2023 2 hours ago, zundappchef said: in precisely 1 month i wil commemorate my 3 year order status . it wil be a special day I missed to celebrate the 4th anniversary in September... 3 Quote Link to post Share on other sites
Nik 0 Posted November 14, 2023 Share Posted November 14, 2023 Hello good people. There are many on this forum that are happily enjoying their FX Pro's and there are some that have had sub par experiences with their phones. And then there are those that have no product to speak of. It appeared to be a nice niche product for tech nerds 2 years ago but now its outdated tech, and "unholy grail" There are many of us here with long email chains from "Franciso" with placating replies to us all. I personally have requested a refund and was promptly stated that order was changed. After months of waiting and many other emails from "Franciso" stating their finance department was working on it I changed my order again and was promptly told it would be. I think we are all at out wits end trying to get a substantiative answer from FXtec. There are several posts regarding people waiting on orders and cancellations. Can everyone thats still waiting on an order or that has cancelled an order reply to this post and state when you have put in your order. Here is mine, Order #64**6 was placed on August 10, 2022 and is currently Processing. Here is mine, That's almost 15months! Anyone waiting longer?? And Yes I have tried cancelling through my CC company but being in the Oceanic region the bank says they cannot do anything about it! Quote Link to post Share on other sites
denden 5 Posted November 14, 2023 Share Posted November 14, 2023 Still waiting...place April 2, 2021 order# 3*** Quote Link to post Share on other sites
Rob. S. 1,664 Posted November 14, 2023 Author Share Posted November 14, 2023 (edited) 9 hours ago, Nik said: Order #64**6 was placed on August 10, 2022 and is currently Processing. #36**1 September 20, 2019 Processing (Pro1, later changed to Pro1X. I must have been one of the last few of that batch who didn't manage to get their devices much earlier. I *did* receive another Pro1X, ordered in October 2020, though, in the meantime.) Edited November 14, 2023 by Rob. S. 1 Quote Link to post Share on other sites
SchattengestaIt 559 Posted November 14, 2023 Share Posted November 14, 2023 #38339 October 5, 2019 Refunded (I found a used one in the web) #591** May 18, 2021 Processing Both QWERTZ. I thought I was waiting long but I guess I'm only in the middle of the waiting list. And seeing this, it seems that the converted orders were screwed up somehow. Quote Link to post Share on other sites
EvilDNA127 39 Posted November 15, 2023 Share Posted November 15, 2023 #53*** March 13, 2020 Later upgraded to the pro1X, still keeping myself distracted with other things. Quote Link to post Share on other sites
mv 85 Posted November 15, 2023 Share Posted November 15, 2023 Still waiting #2*** January 22, 2021 I guess still processing, but not sure where people see that status Quote Link to post Share on other sites
KaKi87 8 Posted November 15, 2023 Share Posted November 15, 2023 3 hours ago, mv said: not sure where people see that status https://store.fxtec.com/my-account/orders/ Quote Link to post Share on other sites
sequestris 710 Posted November 15, 2023 Share Posted November 15, 2023 Love my Pro1. Hubby uses a Bluetooth keyboard to type on his phone. 3 Quote Link to post Share on other sites
hling 7 Posted November 16, 2023 Share Posted November 16, 2023 (edited) I hadn't realize there's a page to check the status of the order on FxTec. Thanks for that link, @KaKi87! So I checked my order info: Order #56xxxx, Aug 2020. It is still listed as a black Pro 1. *edit: status says Processing. There was no information on the upgrade to a Pro1x. Does anyone else's show that? Mine is complicated as it then got bundled with the Indiegogo Pro1x I ordered in Nov 2020, but it does not show on the Indiegogo page that I have 2 Pro1xs. My credit card receipt is the only place. Should I be asking about this with @Casey I have no idea when the Aug 2020 order will come. Am I naive to wait for it before sending the Indiegogo one I received last week that does not boot? 😞 Edited November 16, 2023 by hling add info 1 Quote Link to post Share on other sites
Rob. S. 1,664 Posted November 16, 2023 Author Share Posted November 16, 2023 20 hours ago, hling said: There was no information on the upgrade to a Pro1x. Does anyone else's show that? Mine didn't, either. The order status also didn't reflect an earlier change from QWERTZ to QWERTY. Quote Link to post Share on other sites
mv 85 Posted November 17, 2023 Share Posted November 17, 2023 (edited) On 11/15/2023 at 1:42 PM, KaKi87 said: https://store.fxtec.com/my-account/orders/ Oh I see, that is for fxtec site orders and not indiegogo contribution number Edited November 17, 2023 by mv Quote Link to post Share on other sites
KaKi87 8 Posted November 17, 2023 Share Posted November 17, 2023 Yes. Technically, Indiegogo aren't orders so there is no "order" page, yet you do have more info with monthly updates, while website orderers only ever had "processing". It has been asked several times whether Indiegogo news ever include website orders, including right here, but no explicit answer were ever given, so, realistically, it's a no. Quote Link to post Share on other sites
Hook 3,043 Posted November 17, 2023 Share Posted November 17, 2023 1 hour ago, KaKi87 said: Yes. Technically, Indiegogo aren't orders so there is no "order" page, yet you do have more info with monthly updates, while website orderers only ever had "processing". It has been asked several times whether Indiegogo news ever include website orders, including right here, but no explicit answer were ever given, so, realistically, it's a no. Yes and no. IGG updates provide information on progress (or lack thereof) on manufacturing and now shipping. When discussing the Expansys sell-off in one of the updates, they said that would not interfere with IGG or website orders, indicating both had been manufactured and on March 23, 2023, Casey said in Discord "I assure everyone here that we have enough devices to fulfil all IGG contributions and website orders." So, in this sense, IGG updates are website updates as well. Obviously there is the justifiable frustration of so many people, IGG or Website, who nonetheless don't have their phones and we don't know what order phones are being shipped in, but I think it's a good bet that IGG updates are also website order updates, Quote Link to post Share on other sites
hling 7 Posted November 17, 2023 Share Posted November 17, 2023 So, i was getting ready to send back the Indiegogo Pro 1x that came unbootable. Since i opened the box from the underside i failed to see the handwriting that said "does not boot up" until now when i flipped the box over. (see attached). I don't understand why, if it was deemed Unbootable, did they still mail it out? And the question now is: will my Web order be coming from this same location? might i suggest they send the known unbootable units to people in UK. so that the repair isn't two international shipments away? 2 Quote Link to post Share on other sites
hling 7 Posted November 17, 2023 Share Posted November 17, 2023 18 hours ago, Rob. S. said: Mine didn't, either. The order status also didn't reflect an earlier change from QWERTZ to QWERTY. so then how would they know there are enough Pro 1xs to cover both IGG and the FxTec web orders if our order page does not say Pro 1x? wouldn't the numbers be under counted? Quote Link to post Share on other sites
SchattengestaIt 559 Posted November 17, 2023 Share Posted November 17, 2023 38 minutes ago, hling said: So, i was getting ready to send back the Indiegogo Pro 1x that came unbootable. Since i opened the box from the underside i failed to see the handwriting that said "does not boot up" until now when i flipped the box over. (see attached). I don't understand why, if it was deemed Unbootable, did they still mail it out? And the question now is: will my Web order be coming from this same location? might i suggest they send the known unbootable units to people in UK. so that the repair isn't two international shipments away? It was probably a mistake and meant to be sorted out... Maybe they should hire a repairman in the US for repairs over there? 1 Quote Link to post Share on other sites
jakfish 133 Posted November 17, 2023 Share Posted November 17, 2023 He'd certainly be busy 🙂 1 Quote Link to post Share on other sites
Rob. S. 1,664 Posted November 18, 2023 Author Share Posted November 18, 2023 On 11/17/2023 at 6:37 PM, hling said: so then how would they know there are enough Pro 1xs to cover both IGG and the FxTec web orders if our order page does not say Pro 1x? wouldn't the numbers be under counted? That's easy, all Pro1 phones which haven't been delivered yet have been converted to Pro1X phones 😉 Quote Link to post Share on other sites
deamon 4 Posted November 19, 2023 Share Posted November 19, 2023 Hello everyone. I come here regularly, but I rarely write. I'm here to answer the survey... I placed an order through the fx tec website in August 2020, the order number is 565##, pro 1 model with AZERTY keyboard, since upgraded to PRO 1 X 8Gb 256, still AZERTY keyboard... Like many of you, I've since ordered a model from another site (I can't remember the name, but I think you can see what I'm referring to...), which I received promptly. In view of your messages, I'm only using it as a PDA, because I don't want to check how long it will be a working phone. Incidentally, I've asked to cancel my order and get my money back (3 times, the last time I think I was not very kind). Each time, I was told it would be done quickly, and even today, to respond, I went to check, my profile is still pending and processing!!!!! So, being in the fxtec files as still pending, I've come to hope that I'll receive my toy with an AZERTY keyboard one day.... The end of the year is coming, can we still believe in Santa Claus? 1 Quote Link to post Share on other sites
Duke 1 Posted November 20, 2023 Share Posted November 20, 2023 On 11/19/2023 at 4:12 PM, deamon said: Hello everyone. I come here regularly, but I rarely write. I'm here to answer the survey... I placed an order through the fx tec website in August 2020, the order number is 565##, pro 1 model with AZERTY keyboard, since upgraded to PRO 1 X 8Gb 256, still AZERTY keyboard... Like many of you, I've since ordered a model from another site (I can't remember the name, but I think you can see what I'm referring to...), which I received promptly. In view of your messages, I'm only using it as a PDA, because I don't want to check how long it will be a working phone. Incidentally, I've asked to cancel my order and get my money back (3 times, the last time I think I was not very kind). Each time, I was told it would be done quickly, and even today, to respond, I went to check, my profile is still pending and processing!!!!! So, being in the fxtec files as still pending, I've come to hope that I'll receive my toy with an AZERTY keyboard one day.... The end of the year is coming, can we still believe in Santa Claus? My Order was placed on August 15, 2021 and is currently Processing. Since iam just waiting.........and believe in Santa Claus? Quote Link to post Share on other sites
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