sequestris 679 Posted April 7, 2022 Share Posted April 7, 2022 On 4/6/2022 at 4:24 AM, claude0001 said: I see and fully support your point that aggressive ranting about F(x)tec, as is popular on the IGG forum, does not help anyone and certainly will not lead to better communication. However, what you are insinuating is also wrong: customers should not need to be "friends" with companies they do business with in order to get support queries answered. Anyway, your "system" is not scalable: if we all had personal ties with the guys at F(x)tec, their mailboxes would be flooded with cat pictures in addition to our user requests. I do not see how that would improve responsiveness ... 😉 I agree. Customers should not need to be friends, but everyone needs to be a human being. As far as the scalability, guess it's a good and a bad thing that it's just 1 person doing the occasional flooding. :D 3 1 Quote Link to post Share on other sites
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