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Everything posted by Hook

  1. Pestering them won't do much. In general, I rarely have to wait longer than two weeks for a reply, except this last time because I emailed them just before CNY. An occasional reminder is fine and does sometimes help. Whether this is a fair excuse or not, this is a very small group of people wearing many hats. Are you using the original answer to your trouble ticket with the "please reply above this line" indication? That is the most effective means of getting updates. I have my Pro1 in for repair, sent in much more recently (Jan), but I suspect I won't see the repair until the Pro1x
  2. Agreed. The old Forum bias-- people mostly post in forums when there is a problem, they don't post to say things are going great. Plus there are (probably many) Pro1 owners who never come to this forum. In addition, after two years, is it a defect or just wear and tear on a device with a lot of moving parts? That may get them complaints due to the longevity and quality of their builds and parts, but they have a case for saying it really is no longer a warranty issue. Same thing happens to my cars that start developing problems just after warranty end. ๐Ÿ˜‰
  3. It don't think that would cause this issue, though the play in the frame, if any, might set it off easier. The screws for the pro1 are here. You want M1,4 and 2mm. They are perfect. https://www.aliexpress.com/item/1005001476534333.html?spm=a2g0o.order_list.0.0.21ef18022b0ENN
  4. Just curious... what are the in-app purchases. Says they are there, but doesn't say what for in the store description. Says "3.99 - $4.29 per item."
  5. On T-Mobile, my Pro1 runs fine on it (although the Pro1 doesn't have quite all its bands, which might affect coverage in some places) and now that my Pro1 is in the shop, I'm using the same sim with my Pinephone, so I guarantee you that at this juncture they don't care what you are using. This is Pre-paid, I have no idea about post-paid, but assume it i s the same. I'm sad that this has happened to AT&T. It's less surprising with Verizon (after all, years ago their spokesman was Darth Vader ๐Ÿ˜‰ ), but AT&T used to be (at least pre-paid) the place to bring any kind of phone, they
  6. Nothing here to dismiss or belittle your frustration, but to clarify some information. First, this is a user-to-user forum. It isn't viewed very often by anyone for FxTec. Second, there are no October or December shipments and there are no replacement Pro1s (can no longer obtain that SOC). If they promised you an October (2021) and then a December shipment, they would have to be talking about sending you the new Pro1x. You haven't received anything in that case because the shipping date(really, the manufacturing date) keeps getting pushed back (factories not fully manned due to cov
  7. The Pro1 is no longer available. There is the Pro1x coming out, but we do not yet know exactly when. Hopefully soon, but nothing is for sure. You can find information at their crowdfunding page. https://www.indiegogo.com/projects/pro1-x-smartphone-functionality-choice-control/x/17980121?secret_perk_token=3965f501#/comments Main difference is different SOC (sd662-- Feb 2021 update explains it). You can also buy in store, but they may or may not be able to deliver it in Feb as they say, so only order the Pro1x either place if you can afford to wait. https://www.fxtec.com/p
  8. You can (at least up to Magisk 23-- since my Pro1 is in for repairs, I haven't tried version 24) rename the apk as a zip file and flash it, just as you do with SUaddon. It will give you root without Magisk manager and any boot sector dance. This method is depreciated, but it works.
  9. Did you ever try Eske's suggestion to uninstall apps one at a time testing the keyboard after each uninstall? If not, I would insert that after step 1 in your list as, if there is a software culprit and you find it, you can save the reflashing and restoring the bad app.
  10. This probably won't do anything, but I've had many glitches miraculously repaired by this little procedure. With SwiftKey still uninstalled, hold the power button. Ignore the boot menu, keep holding power until the Pro1 turns off, then release. The pPro1 will boot up on it;s own. This is called a "battery pull reboot." I'm not sure exactly what's different about it, but it does indeed clear up things that go wonky like a battery pull did with old smartphones that had removable batteries.
  11. Pro 1 is no longer being made and there is no old stock.
  12. I'm sorry for my little bit of humor in the middle of seeking help. I completely understand, We are much alike (I am 69). I too usually need directions to follow. I think you only need to do a factory reset, which should be somewhere in settings, probably under "System". This will give you a clean version of Lineage with all your apps and data wiped. I understand your hesitation, and it may not work, It's more of a test to see if it is a software problem. I had my touchscreen completely stop responding to touch. So, again, I did the logical test of a factory reset. It didn't help and wi
  13. You do realize that the first line disqualifies you from being a "normal" user. ๐Ÿ˜„
  14. In the "State of Production" thread, UKAndyWest noted that he didn't trust crowdfunding (called it "witchcraft" ๐Ÿ˜„ ) and had ordered from the FxTec store,
  15. January 18, 2022. An answer to a question. Also, not to me, but they posted an IGG update on Feb 1st 2022.
  16. I'm not sure this is true if you have a service ticket, those emails that have an incident number and have the directions to type any further information/reply above the line. Both in December 2020 and currently (Nov and Dec), it has never taken more than 2 weeks for them to reply.
  17. Keep in mind that I only use Magisk for SU. I flash the apk as a zip. I don't "install it" (it places Magisk Manager on the phone but I never even open it). Of course, right now I don't know if anything has changed with the updates since my Pro1 is in the shop at FxTec for repairs. ๐Ÿ˜‰
  18. Which seems to be true-- not much they can do about that.
  19. I was, of course, half joking. But, actually, I guess Mrs. Hook and I are just different from a lot of folks. She has her money and I have my money. We share expenses (proportional to differences in income), both contribute to savings, but we each spend our money as we like after that. She has her obsessions and I have mine. ๐Ÿ˜‰
  20. Again, as people have pointed out, this is Android, not the Pro1. If you don't have it on, you can switch to the three button navigation bar in settings, It has been so long since I have had stock android on the phone I don't remember where the setting is in Android 9. In Android 11 it is under settings --> system settings. The square button will allow you to view all open apps and switch apps. Android was designed to manage closing apps itself and, in general, manage it's own memory. It does a pretty good job, so let it. If you really insist on closing an app, hit the square butt
  21. Hi, esme, I'm assuming you have had something seriously go wrong with your Pro1 and, yes, I understand your feeling it is urgent, especially if you don't have a back-up phone. They may not get back to you as quickly as you would like (the queue of emails to the helpdesk is not small), but they will get back to you. In my dealings with them, they have always gotten back to me, but it varies between a couple of days and 2 weeks.
  22. Well, it's way past January 2021 and I have been using my Pro1 on T-mobile just fine, and now, while the Pro1 is being repaired, I am using my Pinephone just fine on T-mobile. This is prepaid-- I can't speak to post-paid. From what I can tell, AT&T is most dead set on it being an approved phone. Verizon is somewhere in-between. As long as a phone has VoLTE and a SIM muled in an approved Verizon device, it can go on the network, but then, for some people, things will stop working, while others seem to have good success. T-Mobile seems only to care if it is VoLTE although, chances
  23. Hook

    My Pro1 died?

    When I sent my Pro1 in for repair, it took them only one month to get it back to me and this was last January when they were scrambling because they had lost their 835 SOC for the Pro1x. I know others' experience has been different, but this was mine. Even though I now have a long wait for a replacement screen (supplied under warranty) โ€”I think they won't have the screens until they are ready to manufacture (and therefore have all the parts), hopefully Januaryโ€”I have had nothing but great experiences with their CS/Tech support. YMMV, but that's my experience.
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