Pro¹ X – state of production and delivery

[xhajt03 27]

I understand that I'm lucky compared to others (since I received my FxTec Pro1x rather long time ago), but although the report states that accessories were shipped as well, I ordered a spare battery through the Indiegogo campaign and received nothing (neither the ordered battery, nor anything else - I believe that someone mentioned a plan to delivery earphones instead of batteries due to unusability of batteries after long time spent in stock, but I received simply nothing).

If I receive no battery this way (which I suspect to be the case 😕 ), I wonder if there's any chance to get a new battery from some other source once the original one becomes unusable. Does anybody know if there are other batteries on the market having the same physical (dimensions) and technical (capacity, etc.) parameters which might be used for replacement in the future?

Edited November 8, 2024 by xhajt03

[EvilDNA127 39]

Yep, F me I guess.

[xhajt03 27]

21 hours ago, EvilDNA127 said:

Yep, F me I guess.

??? If this was supposed to be an answer to my questions, then I don't understand it (actually, I don't understand it in either case, but maybe others would).

[Hook 3,092]

On 11/8/2024 at 2:01 PM, xhajt03 said:

Does anybody know if there are other batteries on the market having the same physical (dimensions) and technical (capacity, etc.) parameters which might be used for replacement in the future?

I don't know if it has any answers, but you might look at some of the discussions in this thread:

It is mostly a discussion about the Pro1, but towards the end of the thread there is also discussion of the Pro1x.  It may not resolve anything, but will give you an idea of what has been tried and with what degree of success.

[EvilDNA127 39]

18 hours ago, xhajt03 said:

??? If this was supposed to be an answer to my questions, then I don't understand it (actually, I don't understand it in either case, but maybe others would).

Sorry, no. I was just attempting to express my frustration at the situation of waiting all this time, giving the benefit of the doubt to fxtec, and still finding out that I was (likely unintentionally) lied to in order to keep me from canceling my order for a Pro1.

[Rob. S. 1,667]

On 11/8/2024 at 4:48 PM, lxvd said:

On 11/8/2024 at 4:45 PM, Nikolai said:

Yay, original buyers from the website are getting officially ignored. Will try an e-mail again.

I'm indiegogo contributor instead.

Just for the record, I had been told earlier that website orders would be shipped "at a leater date" (than Indigogo orders), and now I asked again with their Indiegogo orders reported as done, and I just got the answer "very soon I expect". 

For Indiegogo backers who didn't get their device yet, I suspect only contacting support can help. But be patient, they can be really slow, and don't send "several emails"; their ticket system has been said to bump a case back to the end of the queue when a follow-up email comes in.  

[Rob. S. 1,667]

On 11/8/2024 at 8:01 PM, xhajt03 said:

ordered a spare battery through the Indiegogo campaign and received nothing

Neither did I, but I explicitly told them to forget about the earphones they offered as a replacement as I have no use for them. Might just as well be that they've run out of the earphones, now, too...

Should I really get that phone *and* decide to keep it, I still have another, partly damaged Pro1X that I got earlier, so I could salvage its battery if must be. Otherwise, the thread @Hook linked to does seem promising.

Edited November 10, 2024 by Rob. S.

[Nikolai 43]

13 hours ago, Rob. S. said:

Just for the record, I had been told earlier that website orders would be shipped "at a leater date" (than Indigogo orders), and now I asked again with their Indiegogo orders reported as done, and I just got the answer "very soon I expect". 

"Very soon" is a very flexible term coming from FxTec, but good to know they have it on the backburner. Better than nothing, I guess.

[Rob. S. 1,667]

4 hours ago, Nikolai said:

"Very soon" is a very flexible term coming from FxTec, but good to know they have it on the backburner. Better than nothing, I guess.

Agree to both of that. And waiting 5+ years for that phone has had one nice side effect – it has increased my patience 😉 (Getting a Pro1 and two Pro1 X from other sources in between did help there, of course; on the other hand, I haven't had an actually usable Fxtec phone for quite some time now.)

[lxvd 5]

On 11/11/2024 at 2:13 AM, Rob. S. said:

Just for the record, I had been told earlier that website orders would be shipped "at a leater date" (than Indigogo orders), and now I asked again with their Indiegogo orders reported as done, and I just got the answer "very soon I expect". 

For Indiegogo backers who didn't get their device yet, I suspect only contacting support can help. But be patient, they can be really slow, and don't send "several emails"; their ticket system has been said to bump a case back to the end of the queue when a follow-up email comes in.  

Their ticketing system (zendesk) is off. No automated reply at all.

[cash 17]

On 11/13/2024 at 8:30 AM, lxvd said:

Their ticketing system (zendesk) is off. No automated reply at all.

I received a reply today.

My advice is to be polite and patient. Send one email and then wait at least a couple of weeks for a response.

[rotesatom 0]

On 11/19/2024 at 10:48 AM, cash said:

I received a reply today.

My advice is to be polite and patient. Send one email and then wait at least a couple of weeks for a response.

Hi, good to hear they're a still responding. Just for clarification: did you send the mail to [email protected]? I ask because i wrote several mails since the last update from indigogo (one mail in September 2024, one in december 2024 and one a few minutes ago) , all to [email protected] and haven't recieved any response what so ever. Is there any other mail adress or channel i could try?

I'm also one of the original backers who havn't recieved his phone yet.

[cash 17]

12 minutes ago, rotesatom said:

Hi, good to hear they're a still responding. Just for clarification: did you send the mail to [email protected]? I ask because i wrote several mails since the last update from indigogo (one mail in September 2024, one in december 2024 and one a few minutes ago) , all to [email protected] and haven't recieved any response what so ever. Is there any other mail adress or channel i could try?

I'm also one of the original backers who havn't recieved his phone yet.

I still had an open ticket in their Zendesk, so I was responding to that. I am not sure what the deal is now.

[EskeRahn 5,496]

5 hours ago, rotesatom said:

....i wrote several mails since the last update from indigogo (one mail in September 2024, one in december 2024 and one a few minutes ago) , all to [email protected] and haven't recieved any response what so ever.

Please note that they at some point said that their Zendesk system moved pending cases to the back of the queue when a new mail arrives from the same mailaddress,

If that is still the case, your repeated mails MIGHT have moved it backwards in the queue before it was ever handled. 😢

I do not KNOW if that is the case here, but it MIGHT be.

I have no idea what is going to happen for any backers left after their Nov 8 update.