As promised I'd update when I heard more from them!
My order has been verified, so luckily nothing went wrong with the bank transfer, I'm assuming what EskeRahn said was correct, and the person responsible for handling support must've had his hands full with the previous batch.
I guess this should also explain if other people are having longer wait times than usual regarding support mails etc.
Either way, a big thanks to the f(x)tec support team for getting back to me regarding the matter, it's a big relief to know the money reached them and isn't hanging around somewhere ^^