Casey

Did you order the battery on IGG for your Pro1? They're not compatible, FYI

There are a lot of restrictions and regulations in order to ship a battery by itself, especially through air freight. That's why they prefer to ship the battery with the phone as it requires less documentation and procedures.

Yeah, this isn't from us... Confirmed with our support team and even Liangchen, this isn't how we respond to customers, and definitely not via text message. Please ignore.

Thanks for your understanding. It's been a hectic journey but we still 100% have confidence in shipping all orders/contributions to everyone. Yes, you're right. But there were some unpredicted events that really impacted this project, namely, the SoC change - where we spent nearly half the fundraised amount. If those funds were still available, all problems would be solved. We've also addressed some key questions people have been raising in the IGG comments section. If you have time, please have a read.

@EskeRahn @Hook Agree with you both. It is a quid pro quo, and we also do encourage flashing different OS's, and beta firmwares from us should not void warranty. I've gone ahead and updated the Disclaimer. Please spread the word 🙂

That's a fair comment. We do test these firmware internally first before we share them to our beta group. The current v2.1.6 beta firmware has been widely testing already amongst our community developers and it is stable. Our intention is not to 'deliberately' brick customers' devices. But I understand that most people are reluctant to join based on that clause.

Relating to LTE connection drops, I've compiled a user manual to fetch modem logs in our beta-testing group. If you are able to reproduce any issues relating to connectivity, please join our program and give it a try!

@Bob78 Good news, I just found a spare USB port from a previous RMA'd unit. If you'd like, I am able to reserve this one for you. Are you looking for replacing this module yourself or sending us the unit for repair?

It is indeed sad news 😞 To my knowledge, if there is still demand for USB port repairs, I think we can order more. But there is a MOQ for it, so it just depends if our previous vendor still supplies this and if the demand is high. I'm able to provide the relevant schematics on a case by case basis. We do have a number of Pro1 parts still available to purchase/for repair: - Battery - Screen - PCBs - Camera - Connection cables - SIM trays - Fingerprint sensor/back covers Apart from these, we will need to see exactly what needs to be

Hi, I'm sorry to say but we've discontinued some hardware support for Pro1s. Unfortunately, we do not have any USB ports in stock for repair anymore. My best advice is to find a local technician shop who can help solder a new type-c port. Apologies again.

We haven't released a new beta build yet. But we're still on track to release one soon.

We thought it would be a good idea to start a new thread and share the 3D model of our Pro1-X in a .step format for members who are interested in DIY-ing a phone case. The link below redirects you to a Google Drive folder with the .step file. https://drive.google.com/drive/folders/1u8c6_fxRFu2DU0tVqAxUe4QbA0VBVb4d?usp=sharing Feel free to share your ideas and progress down below for the community!

If you're using a Windows computer, try installing the Qualcomm driver. It might be due to your computer is unable to recognise your Pro1-X under bootloader mode. I'd also suggest trying out a different USB-C cable.

It's very hard to reproduce on our side (UK/China), all RMA'd devices we receive have no problems with our SIM... The cell connectivity/GPS appears to be more based in the US region. Yes, this would be very helpful to us. Feel free to send it via email and we'll relay this back to the team for further investigation.

I am not assuming anything. Believe me, I know the scale of this issue. I follow all the platforms where Fxtec is on, and I know it's a wide-spread problem. The reason I asked for this particular ticket is because the demonstration video attached can be of use for the developers to troubleshoot. And yes, it is our top priority issue along with the battery protection. Also, thank you for not sending us a ticket regarding a known issue, it does help us speed things up.

What's your ticket ID? I'd like to follow up with this. Thanks.

Hi all, hope everyone had a great holiday! Just to update everyone regarding the next IGG announcement, we plan to post it next Monday - stay tuned!

Thanks for confirming it's a domestic one. We have received your payment. The order status has now been changed to processing.

Hi, I've just checked our records and it appears we still have not received this payment yet - it might take longer than usual because it is an international bank transfer. We will check again next Monday and will update your order status accordingly.

I'm sorry to see that your Pro1-X does not charge/boot up upon arrival. Could you let me know your support ticket ID? I will follow up with your enquiry over there.

Hey 😄 We're quite behind on our customer support tickets at the moment as the person maintaining this was on leave for 2 weeks. We currently have a backlog of tickets from around Christmas last year, and will be working on them accordingly. Please note, we do not ghost any of the requests we receive. Apologies for this and thank you for your patience!

As @PoongZY said above, there a two 2.1.5 builds, one has GMS and the other don't. The one that has GMS can only be found via the beta testing scheme, which you'll need to join to get.

Wait, I don't know how to edit post titles lol. Need your help here @EskeRahn😄 EDIT: Managed to change the post title 😛

Good suggestion, but it's not possible to change the "members title" name to anything else on my side 😕

Okay, I found the solution. This "member title" is actually considered to be sort of an exclusive perk for active users who have contributed a lot in the forums. In my Admin control panel, I was able to find the current threshold to "unlock" members title - 500 content posts. Considering @Hook's suggestion is very constructive, I've lowered the threshold to 0 contents required (unless there's any thoughts on this?), meaning all new/old users can set their own titles now. Enjoy! 😄