Raksura 270 Posted March 16, 2020 Share Posted March 16, 2020 (edited) Quote Hello, We just wanted to send you another update with regards to you Pro1's production status. Following the obstacles we have faced over the last week, we have now received our re-scheduled components delivery from our suppliers. This means we expect things to be getting back to normal to a certain extent and we can resume shipping as soon as next week. We are trying our hardest to get through this difficult time as quickly and as carefully as we can, and will continue to send round regular updates to keep you in the loop. If you have any further questions or queries, please do not hesitate to get int touch with our support desk on [email protected]. Thank you again for your continued patience and support. Sincerely, Adrian and Chen Founders, F(x)tec On the plus side, I might get my Pro1 just after the first anniversary of my pre-order. But then again, since France is about to go into full lockdown, chances are I will not be allowed to go get it from the delivery depot. Edited March 16, 2020 by Raksura 3 2 1 Quote Link to post Share on other sites
sixaxis 36 Posted March 17, 2020 Share Posted March 17, 2020 1 - again next week and given our big backlog, we expect that everything Pre-order to receive your devices until the end of January. 2- Another batch of devices left the factory on Wednesday and breaks through the F (x) tec logistics network over the next week. we working with the factory on how quickly they can get the remaining pre-order devices collected and ready, updates will come either through us directly or with a change in status to your turn. 3 - do not want to overestimate once therefore, again, our official statement on the delivery of your order by the end of January in accordance with the director’s detailed update 4 - We will be in touch with our factories run daily to ensure that we are up to date with any updates / progress done next week. 5 - and we can resume delivery as soon as a week. We are struggling to survive this difficult time as fast and thoroughly as we may and will continue to send out regular updates to keep you posted. 6 - and we hope that we can continue production and shipment all remaining customer orders from next week. 7 -, we can continue the production of all the rest devices next week. We understand that this may not be the news that you were hoping, but the current situation is completely beyond our control. Do not you think that the phrase "next week" will be lousy as a mockery. Another such letter and I withdraw my order. 1 Quote Link to post Share on other sites
EskeRahn 5,399 Posted March 17, 2020 Share Posted March 17, 2020 @sixaxis , you could add a number 8, see mail posted yesterday by @Raksura above. Quote Following the obstacles we have faced over the last week, we have now received our re-scheduled components delivery from our suppliers. This means we expect things to be getting back to normal to a certain extent and we can resume shipping as soon as next week. When they say nothing: people are whining When they say something without a when: people are whining When they try to give a vague estimate stating that it is out of their control. people are whining When they tell that the supply lines are working again and production and shipping is expected to be resumed: People are whining too ?!?!? What do you expect them to do in the current situation? 2 6 Quote Link to post Share on other sites
netman 1,424 Posted March 17, 2020 Share Posted March 17, 2020 18 minutes ago, EskeRahn said: @sixaxis , you could add a number 8, see mail posted yesterday by @Raksura above. When they say nothing: people are whining When they say something without a when: people are whining When they try to give a vague estimate stating that it is out of their control. people are whining When they tell that the supply lines are working again and production and shipping is expected to be resumed: People are whining too ?!?!? What do you expect them to do in the current situation? - Be probably already aware that people whine regardless of talks. - Hopefully soon be able to crank out more of these awesome phones :). 3 1 Quote Link to post Share on other sites
Chris 27 Posted March 17, 2020 Share Posted March 17, 2020 I'm just curious how big this batch will be 😀... I placed my order in January ( so I know I can't complain yet ) ... but I am a glass half full kinda person, so I'm kinda excited that the factory is getting back to work ( hopefully everyone is staying safe ) 4 Quote Link to post Share on other sites
__fastcall 97 Posted March 17, 2020 Share Posted March 17, 2020 Whiney kids will whine .. Ordered mine at the 13th of august. Good luck Chris. 😄 2 Quote Link to post Share on other sites
silversolver 849 Posted March 18, 2020 Share Posted March 18, 2020 10 hours ago, __fastcall said: Whiney kids will whine .. Ordered mine at the 13th of august. Good luck Chris. 😄 Sometime late November. I'm stuck in the middle with you two. :P 1 Quote Link to post Share on other sites
SchattengestaIt 557 Posted March 18, 2020 Share Posted March 18, 2020 21 hours ago, sixaxis said: 1 - again next week and given our big backlog, we expect that everything Pre-order to receive your devices until the end of January. 2- Another batch of devices left the factory on Wednesday and breaks through the F (x) tec logistics network over the next week. we working with the factory on how quickly they can get the remaining pre-order devices collected and ready, updates will come either through us directly or with a change in status to your turn. 3 - do not want to overestimate once therefore, again, our official statement on the delivery of your order by the end of January in accordance with the director’s detailed update 4 - We will be in touch with our factories run daily to ensure that we are up to date with any updates / progress done next week. 5 - and we can resume delivery as soon as a week. We are struggling to survive this difficult time as fast and thoroughly as we may and will continue to send out regular updates to keep you posted. 6 - and we hope that we can continue production and shipment all remaining customer orders from next week. 7 -, we can continue the production of all the rest devices next week. We understand that this may not be the news that you were hoping, but the current situation is completely beyond our control. Do not you think that the phrase "next week" will be lousy as a mockery. Another such letter and I withdraw my order. I'm very happy for getting any information at all. At this point, the best they can do is estimate. And I don't believe anybody who is in a place where Corona spreads out can handle it differently. I'm impatient as well, but at least they don't ignore us (anymore) when they don't have secured/new information. Also think of them being treated the same. All companies and partners they work with will be promising that they will receive parts, start working, etc. They are in the same boat as we are. 2 Quote Link to post Share on other sites
sixaxis 36 Posted March 18, 2020 Share Posted March 18, 2020 19 hours ago, EskeRahn said: @sixaxis , you could add a number 8, see mail posted yesterday by @Raksura above. When they say nothing: people are whining When they say something without a when: people are whining When they try to give a vague estimate stating that it is out of their control. people are whining When they tell that the supply lines are working again and production and shipping is expected to be resumed: People are whining too ?!?!? What do you expect them to do in the current situation? I expect useful information. And not something like this - “next week the fleas on the ass of some Chinese will stop biting him,” or “next week the planet Mars will be closest to the earth” ... And where is all this? It gives me as much information about my phone as it gives me message information from fxtec - absolutely not at all. They don’t say something like - "next week the workers will return to the factory AND THIS MEANS THAT ON TUESDAY (FOR EXAMPLE) THEY WILL START PRODUCTION, AND ON FRIDAY (FOR EXAMPLE) YOU WILL PRODUCE YOUR PHONE AND BY SUNDAY (FOR EXAMPLE) WE ARE YOU. No, that’s not there, there is only "next week there will be something and this something will not give us any idea of when your phone will be made." Or - "we expect that by the end of January we will establish production." So what? Set up and? When will the next batch be released? In one day? month? year? 100 years? Do you understand what I'm trying to explain to you? Emails from fxtec carry absolutely no useful information. It would be useful for me to find out, for example, when My batch will start to be produced, or that people usually wait 6-8 months after ordering, or at least something that will give me at least a rough estimate of the time I wait. Today I will write a letter to "PLANET COMPUTERS" I will ask when they can deliver me their COSMO if I am satisfied with the deadline, I will place an order. I will laugh for a long time with tears in my eyes if the COSMO that I order today comes to me faster than pro1, which I ordered 4 months ago. But if I’m not mistaken, their factories are also located in China ... Quote Link to post Share on other sites
sixaxis 36 Posted March 18, 2020 Share Posted March 18, 2020 22 hours ago, EskeRahn said: @sixaxis , you could add a number 8, see mail posted yesterday by @Raksura above. When they say nothing: people are whining When they say something without a when: people are whining When they try to give a vague estimate stating that it is out of their control. people are whining When they tell that the supply lines are working again and production and shipping is expected to be resumed: People are whining too ?!?!? What do you expect them to do in the current situation? Then a letter from texts like “wait, we work” will be sufficient for you. Otherwise - When they say nothing: people are whining When they say something without a when: people are whining When they try to give a vague estimate stating that it is out of their control. people are whining When they tell that the supply lines are working again and production and shipping is expected to be resumed: People are whining too ?!?!? What do you expect them to do in the current situation? Quote Link to post Share on other sites
sixaxis 36 Posted March 18, 2020 Share Posted March 18, 2020 If anyone is interested, I wrote this letter in PLANET COMPUTERS - Body: Hello! I want to order "COSMO" from you. I am in Russia, in St. Petersburg, and wanted to know if I order and pay for the device today, when will you be able to deliver it to Me? Are your factories in China? Are you experiencing difficulties with manufacturing or shipping your goods due to the virus? I ask because I do not want to be deceived as with fxtec with PRO1, who promised to deliver the device in 4-6 weeks, and I have been waiting for the fifth month. I hope you are more honest with your clients. Thanks. Their answer - Paul E. Pinnock (Planet Computers) Mar 18, 12:36 +01 Dear Dimitry, Thank you for your enquiry. Of course Coronavirus and Chinese New Year have caused massive delays in production. However, Cosmos has resumed and we expect Cosmos to become available again in the second half of April. If you place your order today for one Cosmo, we can guarantee that your Cosmo will be shipped out to you before the end of April. This is the best we can offer given these trying times. Also, for your information, we have Gemini 4G devices in stock today and there is a sale on for Gemini 4G devices with 25% of normal pricing. These units we ship out next working day following a valid order. P.S. "If you place your order today for one Cosmo, we can guarantee that your Cosmo will be shipped out to you before the end of April." - I would like to hear something like this from fxtec. I will make an order this week, if interested, I can keep you updated on COSMO delivery events. Do you bet? Who will come first? COSMO ordered this week or PRO1 ordered 4 months ago? Moreover, both fxtec and planet computers factories are located in China. Patience is over. Quote Link to post Share on other sites
brunoais 317 Posted March 18, 2020 Share Posted March 18, 2020 What are you trying to show us with that? 3 Quote Link to post Share on other sites
sixaxis 36 Posted March 18, 2020 Share Posted March 18, 2020 28 minutes ago, brunoais said: What are you trying to show us with that? It’s better not to have business with fxtec. That they do not hesitate to feed with promises like "next week." And the fact that we are not completely respected. (It's my personal opinion). And the fact that I personally was disappointed in fxtec. I myself am a developer of both hardware and software, and I understand that for YEARS it is possible not only to build a telephone, but to surrender it from scratch, patent, certify, test, navigation equipment for small aircraft. This is what My firm has done. If you think that creating a phone is hard, then you are not competent in the matter. For a long time, telephones are created roughly speaking from modules: you take SOC (a topic on the cross), and "tie" it with the necessary components like GSM GSM, GPS, etc. In the case of fxtec (my guess), they took the hardware from Samsung edge 7 as a basis, stuck a keyboard to it and made small changes to the kernel in order for this to work. During the time that fxtec is trying to stick a keyboard to a 3-year-old telephone, one could already (roughly speaking) build a plane. This is what I am trying to say. 2 Quote Link to post Share on other sites
Rob. S. 1,634 Posted March 18, 2020 Share Posted March 18, 2020 (edited) 1 hour ago, sixaxis said: P.S. "If you place your order today for one Cosmo, we can guarantee that your Cosmo will be shipped out to you before the end of April." Which might happen and might not. And if it happens, it still proves nothing. If the virus should come back to China, which everyone hopes it won't, but the rest of the world is already suffering higher infection rates than China had during the height of its crisis, that "guarantee" will immediately prove worthless. 9 minutes ago, sixaxis said: I understand that for YEARS it is possible [...] to build [...] navigation equipment for small aircraft Yeah, which of course is exactly the same as building and marketing an Android phone for mass market. You don't seem to "understand" much, actually. We all want our phones and are not happy about the delays, but venting exaggerated (and, by the way, potentially illegal, since defamatory) accusations against the manufacturer won't make them ship faster. Get a grip on yourself. Edited March 18, 2020 by Rob. S. 5 Quote Link to post Share on other sites
brunoais 317 Posted March 18, 2020 Share Posted March 18, 2020 (edited) 22 minutes ago, sixaxis said: That they do not hesitate to feed with promises like "next week." And the fact that we are not completely respected. Are you sure they are promises? When I read their texts, I read expectations: Quote Exciting update today. Liangchen is visiting the factory in China at the minute and he expects all of the pre-orders will be produced by the 18th of January, so in less than 5 days now. We have already produced a very significant number of pre-order devices, which are waiting for the full list to complete by the 18th. Quote We have provisionally been informed that factory workers might be able to return to work early next week. Got any examples that state otherwise? 22 minutes ago, sixaxis said: I myself am a developer of both hardware and software, Good for you. So am I. 22 minutes ago, sixaxis said: I myself am a developer of both hardware and software, and I understand that for YEARS it is possible not only to build a telephone, but to surrender it from scratch, patent, certify, test, navigation equipment for small aircraft. You do know that f(x)tec owners are not programmers, do you? You do know they are at mercy of snapdragon and google (android), don't you? 22 minutes ago, sixaxis said: If you think that creating a phone is hard, then you are not competent in the matter. What? It's not? Elaborate, please. 22 minutes ago, sixaxis said: and "tie" it with the necessary components like GSM GSM, GPS, etc. Please be more technical on what you mean by "tie". 22 minutes ago, sixaxis said: In the case of fxtec (my guess), they took the hardware from Samsung edge 7 as a basis, stuck a keyboard to it and made small changes to the kernel in order for this to work. So... You mean they changed linux for the PRO¹, is it? What kind of changes do you notice? 22 minutes ago, sixaxis said: During the time that fxtec is trying to stick a keyboard to a 3-year-old telephone, one could already (roughly speaking) build a plane. Have you ever tried to make a new piece of hardware that has never existed before to give to a general audience? Edited March 18, 2020 by brunoais 1 Quote Link to post Share on other sites
sixaxis 36 Posted March 18, 2020 Share Posted March 18, 2020 Ok, I understood everything. Justify and justify and believe in those who cannot cope with their duties. Come to us in Russia, here they are very fond of such “endlessly waiting” and “believing in promises”. They will squeeze out all the juices from you and throw them in the trash like a rag, while you wait and believe. This was my last post in this forum. Good luck and patience to all, it is useful to you. P.S. I do not believe in promises, but believe in deeds, so I do, so my firm does. Quote Link to post Share on other sites
sixaxis 36 Posted March 18, 2020 Share Posted March 18, 2020 3 minutes ago, brunoais said: Are you sure they are promises? When I read their texts, I read expectations: Got any examples that state otherwise? Good for you. So am I. You do know that f(x)tec owners are not programmers, do you? You do know they are at mercy of snapdragon and google (android), don't you? What? It's not? Elaborate, please. Please be more technical on what you mean by "tie". So... You mean they changed linux for the PRO¹, is it? What kind of changes do you notice? Have you ever tried to make a new piece of hardware that has never existed before? Yes for example - http://aeroplan-pro.ru/elektronnyj-deselerometr-dep-5a/ This is completely my development, and software and hardware, all from scratch, I did 1 in 2 years. That was 3 years ago. Quote Link to post Share on other sites
sixaxis 36 Posted March 18, 2020 Share Posted March 18, 2020 by by 2 Quote Link to post Share on other sites
netman 1,424 Posted March 18, 2020 Share Posted March 18, 2020 27 minutes ago, sixaxis said: In the case of fxtec (my guess), they took the hardware from Samsung edge 7 as a basis, stuck a keyboard to it and made small changes to the kernel in order for this to work. That's not how it works, Samsung will not just give you their stuff and reverse engineering it is more work than it's worth. 5 Quote Link to post Share on other sites
brunoais 317 Posted March 18, 2020 Share Posted March 18, 2020 16 minutes ago, sixaxis said: Ok, I understood everything. Justify and justify and believe in those who cannot cope with their duties. The burden of justification lies in the accusation, not the defendant. 12 minutes ago, sixaxis said: Yes for example - http://aeroplan-pro.ru/elektronnyj-deselerometr-dep-5a/ This is completely my development, and software and hardware, all from scratch, I did 1 in 2 years. That was 3 years ago. ... And with that you ignored everything else... Including Quote before to give to a general audience? 12 minutes ago, sixaxis said: by by You mean "bye bye"? If you say so. If you always run away from a discussion and keep giving accusations without proof, you will never win one. 1 Quote Link to post Share on other sites
EskeRahn 5,399 Posted March 18, 2020 Share Posted March 18, 2020 36 minutes ago, sixaxis said: This was my last post in this forum. And that lasted for five minutes 😄 It reminds me of some guys talking about promises not kept and/or expectations that did not hold.... 😇 Good luck to you too - and have mercy on the manufacturers of what ever you may pre-order in the future. 1 5 Quote Link to post Share on other sites
Hook 2,907 Posted March 18, 2020 Share Posted March 18, 2020 Sheesh. Look, I understand not wanting to wait any longer and deciding to get something else (no, actually, I'm lying, this phone is so awesome, I can't imagine ever getting something else, but the frustration with waiting I understand 😉), but why do you have to throw a hissy fit on your way out the door. Why not just, "Okay, I'm tired of waiting so I'm moving on. Good luck to the rest of you." 2 2 Quote Link to post Share on other sites
SchattengestaIt 557 Posted March 18, 2020 Share Posted March 18, 2020 This entire discussion makes it look like FxTec caused the delays on purpose. And we can be sure they wouldn't. So as long as the delays are obviously out of their control it really doesn't make sense critizising them. They can't change anything anyways. 5 Quote Link to post Share on other sites
VaZso 1,997 Posted March 18, 2020 Share Posted March 18, 2020 8 minutes ago, sixaxis said: I myself am a developer of both hardware and software, and I understand that for YEARS it is possible not only to build a telephone, but to surrender it from scratch, patent, certify, test, navigation equipment for small aircraft. This is what My firm has done. If you think that creating a phone is hard, then you are not competent in the matter. For a long time, telephones are created roughly speaking from modules: you take SOC (a topic on the cross), and "tie" it with the necessary components like GSM GSM, GPS, etc. In the case of fxtec (my guess), they took the hardware from Samsung edge 7 as a basis, stuck a keyboard to it and made small changes to the kernel in order for this to work. During the time that fxtec is trying to stick a keyboard to a 3-year-old telephone, one could already (roughly speaking) build a plane. This is what I am trying to say. I am also a developer of both hardware and software and I would not say that creating a phone from scratch is easy. You are right about the SoC itself does a lot of things but you should follow several considerations, select appropriate components and routing, so you have to have appropriate skills and experiences. Also, creating a phone from scratch can be relatively easy for an expert who is also familiar with multi-layer PCB design, but creating a good phone needs much more experience not speaking about good mechanical design and EMI / EMC considerations and the price of testing and certifications. In a project which has a microcontroller, accelerometer, GPS receiver and display, the PCB can be relatively simple compared to a good phone's PCB. On the other side, the main software can be complicated in other way (custom thing). Also it is much simpler to find an appropriate box or design the whole thing the way to fit in an existing outfit than to find someone who will do a custom box for you which has the appropriate parameters, dimensions and outfit - not speaking about the price of a more complex solution. Also, if you have a custom product, initiating the mass production needs different considerations and have potential problems. On the other hand, electronics are built from components, there are really clever solutions nowadays. Also softwares are built from components (existing components and own components and components written based on data sheets and so on)... so what are you call easy (simple) - as not being hard? Okay, it is not hard... but I would not call it simple even if it is simple for me. Every complex products basically built up on relatively simple parts (in detail) which results in a complex product. That is how an engineer builds up the project. So that way it can be simple, but the whole task together can be complicated especially if a relatively few people have to have the knowledge required. Anyway, not too long ago I had an old Rpi 1 in my hands and I have looked a bit of its PCB. It definitively works, but it is not a really good design... compare it with their later products and you will see a huge difference. So there can be a lot of differences between products even if all of them work. Creating something that works is one thing but do it right is another one, however, I haven't seen Pro1's internals yet... Building a plane is definitively not a one-man show or a show of a group of relatively few people. However, I think you should know these things and you just lost your patience... 5 Quote Link to post Share on other sites
schmittlauch 18 Posted March 20, 2020 Share Posted March 20, 2020 The latest update mail: Quote Hello there! We hope everyone is staying safe and keeping their heads up following the recent escalation of the Coronavirus Pandemic. This week has seen a number of huge changes taking place across the UK and our hearts go out to anybody who has already been directly affected by the outbreak. With this in mind, we have decided to take a precautionary measure with the health and safety of our team being our number one priority. As of today everyone from F(x)tec HQ will now be self-isolating and working from home for the foreseeable future. We are lucky enough to be able to work and keep operations running without being in the office, which means business will continue as normal. However, please keep in mind that operations may be slightly slower than usual. To all of our remaining customers: as per our email update at the beginning of the week we are still on track to start shipping next week and a will send round another update in due course will the expected shipping schedule. General inquiries: For now, one of us will be going into the office once a week to sort out any returns and make sure we can process refund requests as quickly as possible. However, given the drastic changes that have taken place recently there is a chance that we will eventually go into complete lockdown nationwide. If it does come to this, please be patient with your requests as this could make it extremely difficult to process. For any questions or queries you can continue to get in touch with [email protected] or reach out to us through our social media channels: Facebook: https://www.facebook.com/fxtec/ Twitter: https://twitter.com/thefxtec Instagram: https://www.instagram.com/fxtec/ Remain positive, stay safe and look after your loved ones. We will get through this together! Sincerely, Team F(x)tec Let's see how many devices they can ship next week. Quote Link to post Share on other sites
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