d 27 Posted March 20, 2020 Share Posted March 20, 2020 (edited) On 3/9/2020 at 12:29 PM, auvo.salmi said: Not really important, but just asking: Did you buy a new phone to replace your Pro1 just because of broken fingerprint sensor? I mean, if the phone is otherwise perfectly usable, why didn't you use for example a lock code instead? I don't even use my fingerprint sensor (or any lock actually), so I could have swapped devices with you. I bought a new phone after i sent my pro1 in for repairs. I don't have a problem with waiting, but I only sent my phone to them after they have already confirmed to have replacement phones because I specifically did not want to buy another phone. Then I waited like two weeks after sending in the phone and had to buy another, because I sold my old phone and wasn't planning on having multiple phones around. I need my phone for my job. I also know that the circumstances now are quite unfortunate, but I still feel the support replies have been a little dishonest. I've received multiple messages were something along the lines "we'll get back to you in a couple of days" has been said and no further contact was made. I don't mind waiting in these uncertain times (with Corona etc.), but you can at least be honest and don't make empty promises. 26 of Febuary: Quote ... and we expect to be back in touch by the end of the day. After this there has been no additional contact until I asked for an update on 14 of Febuary (no reply) and then again on 26 of Febuary. I don't think I am impatient with this, as I've always waited at least 5 days before asking for another... Last reply was on 9 of March and there has been no contact after this: Quote We expect to be back in touch with you by the end of this week. My main issue is that I specifically asked if they had replacement devices, which they confirmed, because I just would have kept the phone with the broken fingerprint sensor, until all of this corona stuff has been resolved and business is continuing as usual. I only sent in the phone after I've been told that there is sufficuent replacement stock available. Edited March 20, 2020 by d 2 1 3 Quote Link to post Share on other sites
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