EskeRahn

In all fairness towards Boe, it seems to be related to stress on the cable. Sure if the cable-construction had been more sturdy, then the mount would have been less critical. I have no idea if the display comes with very strict mount guides of the fragile cable-construction. If not, the blame is on Boe. If there is a guide that is not followed, the blame is on FxTec.

That's my guess too. Even if metal frame, it still is in risk of being twisted, unless you got very deep pockets - and no, I do not mean in the sense required for aPple users... This is actually another good reason to make it a habit to place it on your desk while sitting. You get better reception, and thus prolonged stamina as well.

(Note that the same exists for both the Pro1X and Pro1. I added the link in the FAQ-ROM thread, but have not tried either)

On the first, I said that in the first line 😉 But there COULD be a reason to get it from FxTec, as many have reported quality issues with the one we have bought on AliExpress. It might very well be that the cheap one we see offered are units that failed the quality control and are sold of cheap. Especially many reports black corners - some sellers listings even state that there are black corners. And indeed there are risks in detaching it. Personally I too would rather take the risk with displays from aliexpress, than attempting a transfer, but @KingOfTerrible explicitly asked a

The spare part FxTec sells includes a little more than the display itself, and these two we know are not identical. I'm not 100% the display itself is completely identical, but I believe so. That is that it is the Boe display also used for the Elephone U Pro, that we can find as a spare part on Aliexpress. When using a display from Aliexpress a factory reset (wiping all user data) is needed for the Pro1, as this is the only way we know of to get the code executed that sets the touch margins of the display. So even if FxTec confirms that the display is the exact same, you might need to do

Yes, if I insist on pushing continuously in one direction, it feels like it 'locks'.

Yup, You need to change direction, first a little down, then a little horizontal, and then raising up. Idea: Sit down in a sofa or on a bed (so dropping is not an issue). Hold it in one hand and try to follow the movement with the thumb, while the other hand lifts the display up by the back edge. Then your thumb can 'feel' the movement, repeat several times, and try with both hands. BTW, unlike traditional sliders you do not need both hands, nor do you have to push symmetrically with both hands, if you want to use two. So one can push, and one can lift the back in the other end. It

Sorry if I'm not clear, but my point is that if you need to push hard, you are pushing in the wrong direction. When you get to the point you say it locks, your finger shall follow the screen edge in its upwards motion. if you push purely horizontal you will actual hold down the edge (due to its slanted shape), preventing it from doing the arch it needs. I made a principal sketch of the design here: I should have made the top with slanted edges - but was too lazy... The trick is to help it along its curve, without holding the edge down. The initial downwards push, is to

(Answered in that thread)

The problem is the direction of the push, you need to push down a little bit, and then follow the screen edge up in a curve. I tried to describe it exaggerated here (the whole thing is just a few mm):

This is wrong, please see the early entries in this thread. Though it technically can be opened by a horizontal push, but PLEASE do not! This is NOT an ordinary slider, so requires a little different push. Or you can simply lift the back edge. The movement IS indeed odd at first. I usually compare it to riding a bike. Super hard to explain it in words, but once the body gets it, you can not understand how it could be hard in the beginning.

I had hoped they would use that you are at the least in he same country to try to reproduce it themselves, and not just rely on the data you can collect for them. From personal experience, it is just SO much easier to troubleshoot a bug, when you can reproduce it! Not the least the ability to try with/without a suggested change to see if it fixes/improves the issue.

Very interesting (though obviously sad) that you experience the issue in the UK, that might make it easier for FxTec to reproduce. Allow me to suggest you to get in direct contact with FxTec (let me tag @Casey here hoping it will be seen). Maybe your details on location, type of plan with the EE operator or what ever can help them reproduce the bug at a location more handy than the reports from the US. With a little luck they have an employee or associate living close to you. Them being able to reproduce the bug, is the first step towards any possible fix or improvement! 🤗

3D prints are the only option that will not require modifications. My post started some years back in 2019, so not unexpected if many links er dead, but the model names and general remarks should still hold. e.g. that hard cases that in principle have the right dimensions will offer a poor fit, due to the nicely rounded sides of the back of Pro1(X). It does not have to be a soft material, but elastic. Searching for candidates, I used this search at gsmarena.

Generally Huawei P20 Pro is a reasonable fit. See on my DIY here

(lineage-20.0-20230619-nightly-pro1-signed.zip on May 5 security patch installed smoothly using adb sideload and MindTheGapps-13.0.0-arm64-202230408_100653)

As @MonCon suggests, try another headset before going for sending for repair. Or an extension cord or the like. At some point (not Pro1/Pro1X) I had a headset with similar issues, where a simple L-shaped extension plug fixed it. The problem was that the plug simply could not go deep enough, it lacked a fraction of a millimetre, but worked fine in many other places.

Glad to hear that it works for you. But I would just love if we at the least could get to the point where we knew WHY it worked / didn't work! For all we know it might be one or more bad batches OR it could be special environments that it can not handle correctly. If we at the least knew the reason we could guide people better than a "sad to hear, hope a firmware fix will help". That is the meagre reply we can 'offer' now. My personal HUNCH (and it is just a hunch) is that it is some particular circumstances where it attempts to switch band and fails. And these circumstances m

Sort of. ... It is an internally completely new product and not a minor upgrade as planned an advertised. Hence A (also) fell. But SURE they ought to have changed their communication material accordingly IMHO. We can agree that for some, indeed key functionality is not working. On the other hand for others it works fine. We have no idea of neither why it works when it does, nor why when it does not. Not even an idea on the size of the two fractions. IF we could say that it only worked under very special condition THEN I would agree on the claim - but again we do not know. I grew u

Well I know just as little as you do on what is going on. We can guess sure, and I doubt my guesses are better than yours - but they are still guesses.

Allow me to suggest a compromise version of that statements. It is a really really bad for the affected people that it doesn't work for them.... But the big elephant in the room here is that though we have reports from various parts of the world either way we have no idea on fractions affected.I bet it is at the least 10%, but might well be as bad as 90%. We do not even know if the issue is on the specimen or the models handling of the circumstances. That is, we have no Idea if you and I swapped devices if mine would work in your location with your sim, or yours would work here

Strictly we do not know if there are any development/bugfixing going on. But a guess is that there is none, and for the same reason: Money. But as so often before they are not good at communication what is going on. But I would not be surprised if they focus the little funding they got on getting the already produced Pro1X delivered to us. I HOPE that the also have a little funding going to handle the most severe bugs - but we do not know. In more general term, I would just love if phone manufacturers had some model where they after a while went to have support and sof

@claude0001& @steff The DO have other products than the phones, and they have said that they er using some of the revenue from that....

Exactly. Some while back they told us that they use part of the revenue for other products to have those sent they could, and that that was why they went out 'drip-wise', as they were able to gather the needed funding. Sad story indeed, but the only really alternative I see is that they give up and go bust, and those of us still waiting do not get any phones at all, and they stay and rot somewhere - or is bought from the remains and go out on a flash sale somewhere, with no warranty or support, and the severe bugs affecting some never fixed. (And no I have no idea if the "some" is 10% or

Just a thought. I believe there is a chip on the battery side too. Could that be the culprit?