Doktor Oswaldo

Yes multiple people in the EU have a phone (mosen, eske, waschmaschine-nl) They did QA during production that is why the screens poped up. But I suppose you mean preproduction? Since it is an production error and the preproduction is different from the production, it seems that this issue is new.

I do not have a coupon

@netman and I are from Europe.

Got my "stock assigned" mail on Friday.

Your dog clearly absorbs sun energy. He will release it someday with a violent burst!

Depends, if the certification is finished before or after the second batch 😛

Sorry to misinterpret you. But they could learn and improve the single process steps with my proposed method. But anyway my point is, that a single delivery-batch could be made of multiple production batches. So until further information we can not assume how big the batch is.

Also production batches do not necessarily equals delivery batches. They could f.e. do 1 step a day. That would mean 2X in the first week or so, 4X in the next. We can not assume the size of the second delivery batch from the information we have. Could be 2X but also 6X, 14X ... As eske said, they also can work parallel, so start Step 1 with 2X. After that Start Step 2 with 2X and restart Step 1 with 4X. And like that a delivery batch consist of multiple production batches: Day 1: 2X * Step 1 Day 2: 2X * Step 2, 4X * Step 1 Day 3: 2X * Step 3, 4X * Step 2, 6X * Step 1

This may be hard to understand, but there are some errors everybody new to these kind of stuff has to make. FxTec is a bunch of engineers and may not had this experience before. Imagine yourself in this situation: You have a delay, not much but maybe 4 weeks. Your career depends on your customers staying happy. So you contact all your delivery partner about the new situation and ask them when they will deliver. They tell you at latest in the middle of October. So you update your customers because you want to keep'em happy and that is where the trouble begins. Sales people of company's

Of course, and I understand the urge to ask him. But he is still the wrong guy to ask specific support questions regarding your order! And of course I didn't wanted to compare Chen to TIm on any personal or professional level, Chen is obviously a nicer guy! It was just an example.

It is somewhat a bad idea to directly contact Waxberry. You should write a Mail to the support-team. I know some people here know him and he often replies. But it is not the default case that the CEO of a company handles these things. You would not write Tim Cook about the sate of your order, would you?

Most of the delay probably was to make that android launcher landscape compatible 😄 I am looking forward to not needing 15 minutes to enter my wlan password 😄

Can't wait for the second batch!

You just described the problem YouTube has in one sentence 😄

Then you are the chosen one, you can answer the question that is as old as mankind: Will a blender blend?

Doubt it, he is German, there is no need for a blender to drink beer 😄

Hey! I am fairly certain that the second from the top in the box is mine, can you check again? Mine has a black backside and QWERTY!

It is handled by an external company. Look at the vimeo account where the videos are hosted f.e. or inspect this website.

Well it is not like they think it is true, the motto is more: "We will replace keys with software keys, which are worse, but it is great marketing claim, that one button is all that is needed"

What should we do instead of ignoring it? It is a user2user Forum. I doubt anybody from FxTec is still reading this thread. So you are complaining at some random users, and most of us are not hairdressers... But I agree that it must be here on X-Mas for a lot of people.

I understand that really well (and it doesn't sound like complaining). But things like that have been asked for a long time. FxTec somehow does not seem to either can't give us these information or just don't want to (they may be business reasons for that). Most likely the only official thing you will get is the Tracking Number in a Mail (hopefully soon).

As said, the critic on their communication is valid. Where have you requested your refund? Directly at the fxtec support or over you CC company?

Again this thing. Yeah communication was really bad. Maybe they even lied knowingly (I don't think so, but it is possible). But why posting about that in user2user forum? They only thing you can do is order that damn thing or don't order it. That is all the vote you have. Yeah I understand that it can make someone angry when you want the device but don't like what the company does. That is the real world. You must decide if you will buy it anyway or not. Nothing will change if somebody post the same stuff every 3 days. There was more than enough constructive feedback, FxTec is aware that

This wonders me because the communication there seems to be a lot better with the weekly update...