silversolver 849 Posted December 15, 2019 Share Posted December 15, 2019 48 minutes ago, theory said: Sent the following message to support about 5 min ago... Placed my pre-order on 09MAR2019. Paid in full on 01AUG2019 when I got the payment request. Order number 83xx. Total $698.54 including tax. On 06NOV2019 I contacted support asking where my phone was as it had been 96 days since my credit card was charged. In part, the reply was 'The first batch of the Pro1 has now been shipped, and some of our customers will start having their orders delivered in the coming week. As this is a relatively small batch, it doesn't seem like it includes your order. The next batches will follow in mid-November. Please keep an eye on your email for the latest updates.' It is now the middle of December, 138 days since my card was charged. Three days ago, my current phone died while traveling. I was forced to find a cheap, right NOW replacement... an HTC626. I am now using a 5 year old phone that was pretty low performance when it was new. By the time you get this, it will be 15DEC2019. I no longer have any more time to waste. I need to get a replacement phone now. So, by 31DEC2019, I either need a tracking number showing that the phone is in the hands of the carrier, (not a 'shipping label generated' message), or a full refund to my credit card. At that time, you will have had 153 days since payment to have filled my order. Enough is enough. If you will be unable to complete my order by 31DEC2019, please refund my payment. Thank you, -- I'm using a phone that is rapidly approaching 8 years old, and right now I'm on a laptop which may actually be over 20 years old. I suspect my performance is worse than yours. It all comes down to this: is something worth having worth waiting for it a little longer? Clearly you have already decided it's not. I can't exactly applaud that; the Clack is the phone we've all been awaiting for most of a decade, and now you're willing to throw it away over a potential few weeks? I cannot even understand that. Put up with your old "Mr. Right Now" phone a little longer, and get "Mr. Right," instead of cutting off your nose to spite your face, and taking up with a different "Mr. Right Now" because "Mr. Right" was late to dinner again. Sometimes punctuality is not the most important virtue.... 2 Quote Link to post Share on other sites
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