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Contact support and we'll pay for it. To our understanding, we pre-paid that as you are in the EU, but maybe someone in the warehouse in Hong Kong made a mistake with your order and didn't pre-pay it.

All similar requests are processed but they need to be approved and submitted by our C level colleagues :), which is why it may take longer than a typical support email. Typically an accounting team would look after those, but at our scale, it's taken care of by the directors.

It's not critical to me. Mostly just nice to have. I do have some Titanium backups on my SD card now if I do anything requiring a wipe. I'm mostly waiting for LOS and TWRP to be ready for prime time.

Your a prawn backer then?

I just hope that referring to the phone as "the Clack" never catches on.

You and me and @Polaris are having the same party. :)

I do like that Invisible Shield idea that FBela posted in an earlier post. I might go kick a few backsides in some mobile phone accessory shops, see if they'll take it on.

Yes, but a short press on the square button and then again on firefox fixes that for me.

Have a look at US-Int. There you can enter accented characters by pressing the yellow arrow and a button (it is the same on US-Int on PC). So ä is yellow-Arrow + q, Ä is yellow-arrow + Q. ü is yellow-arrow + y and ö is + p. It takes some time to get used to it but it is faster than holding down a key until something happens 😄

If you are willing to tinker a bit running an android 10 GSI works rather well except for some keyboard related bugs (it considers keyboard always open, backlight does not turn on, no fxtec magic to force landscape mode). [edit] I should read proper, didn't realize you mentioned coming from OLDER versions of android. Yeah, you will dislike Pie, and 10, as I also do xD.

Yes, basically I am agree with you. However, I have bought a Pro1 from a reseller despite of I am still waiting for my pre-order and having IGG coupon here. I was thinking for a while that I will buy another one mostly because I will not do experiments on my daily driver and I would like to try Sailfish OS and maybe do experiments with rooting or recovery solutions later. However, I wanted to wait for general availability and see maybe if an unshifted QWERTY version will be available... but as I heard no news about my pre-order and I wanted to move to this phone while I have some time

If someone will make an 'app' that can allow an ordinary user to 'upload' the layout-files on a non-rootet device, then I will gladly make a PC program for entering the layouts. (As I understand @Anssi Hannula this is not as trivial as it may sound) I already started the PC part back in February... I also have an idea of sharing layouts not only fully but PARTLY in sheets. E.g. If one with a Hungarian layout had made a smart Math-character set on Shift+Ctrl+Fn-combos, then to extract that so someone else could import it in say Swedish, And perhaps place it on Alt+Fn if that suited t

I would stay away from QuickPic. I used to swear by it, but it is now owned by Cheetah Mobile a notorious spyware publisher. I replaced it with Gallery Pro by Simple Mobile for which your description is appropriate. If you are using an old pre-Cheater Mobile apk, then you are ok, but folks should be careful.

Hi there, I got a phone directly sent to me from Hongkong, but then today the package delivery guy told me I'd have to pay ~50€ for the customs fee. Shouldn't that have been covered by the paid amount already? I heard fxtec would refund those customs fees but couldn't find anything through the forum search. @Erik Do you maybe know more? Best regards and thanks in advance

Bluetooth keyboards are THIS:

My GUESS would be to prevent hearing damages if you absent minded pick it up during silence and a high sound then is trans- and emitted when the speaker is close to your ear.

Maybe try to set up the correct SMSC number for your SIM card. You can do it if you dial *#*#4636#*#* - query what is the current setting and check if it is correct.

Different apps behave differently, another thing I noted. Try termux, apostrophe behaves dead in there (with finqwerty-us-intl)

I see this too, I can easily reproduce it: Place it vertically at an edge on a desk, Tilt it SLOWLY to flat. Wait a bit. Lift slowly back to vertical resting on an edge. To fix: Just start a program like e.g. AndroSensor that IGNORES the phone's auto-rotate setting, and rotate the device.

Ah I see in the other thread that you are using it with a case. Yes then it will almost certainly work, as this adds a few millimetres.

Yeah the card slot gives an extra layer, but also makes it harder to close nicely, as the Pro1 obviously being thicker I doubt you will get a good fit of the protector, but could be a good quick-fix. It should be fairly easy to find matching protectors. just search for "Elephone U Pro", that is using the exact same BOE display.

Ah ok, thanks! I didn't know there was a dedicated support contact. 🙂 I was in contact with the fxtec twitter account (they facilitated the shipment) already, but then I'll contact support. Thanks for the quick reply!

I haven't been looking at the files, but please note that he has even put it up openly as open source on github. See the links here

What you write is, mostly, technically correct, but you're largely overrating this. In the light of the total of pre-orders, even if that would have been only a few thousand, a couple of dozen devices shipped to three small retailers already wasn't a big deal in the first place, and three or four of them being bought by pre-orderers to accelerate delivery won't drive F(x)tec into bankruptcy, either. Those few small retailers are not, by the way, shops that cater to the "general public", with their product range they explicitly cater to "enthusiasts". Which is why F(x)tec served them befor

Additionally, it seems retailers have also received a very few amount of Pro1 phones and maybe much fewer than what they wanted. I am sure they will have additional stock after other orders are fulfilled here and that will be the time when generally anybody will be able to buy it. It also allows some more time of polishing the firmware anyway. Also, I think canceling a pre-order because a few phones have appeared at retailers is not a really good decision anyway.

It's not the end users fault fxtec sold to retailers first. The end user did nothing wrong by buying from retailer. Once fxtec sold them to retailers, you think everyone should have boycotted those retailers? Those retailers did nothing wrong either. Anyone who cancelled a preorder to buy from a retailer only hurt fxtec, cuz fxtec presumably sold the retailers at some discount.

Let me clarify my feelings on this: not only is it rude to cut in line, but it is incredibly shortsighted. This is a very special device, and we are its enthusiasts--the Guardians of the Clack, so to speak. If we do not do what is necessary to make this device a success, and it fails, the odds are good that no one will attempt it again. While it is annoying that some retailers got their devices ahead of us, the wise response would have been to leave those devices for non-enthusiasts, shopping for their next impulse buy phone, who then could come to love the Clack, and become enthusiasts,

I just wanted to note that I am suddenly starting to see this bug with much more frequency. Getting close to once a day. No, it's not terrible, an easy reboot, but I am concerned about the possibility of losing data if I am working on a document when it happens. Also, @EskeRahn can this thread be pinned so people don't have to hunt it down?

I have used zagg invisible shield on several devices before, I have good experience with it. There were some that could be ordered a full body protection kit, but there was also the option to cut out a completely unique pattern and size. I still have a screen protector on my phone that was cut out in front of me. Maybe Pro1 can be added to their design library in screen only and full body protection kit form, too. https://www.zagg.com/en_us/invisibleshield/invisibleshield-on-demand

Those whackos are the pencil pushers. I promise you there is many an engineer over there who are using D4s. I too will use it till the bitter end, but because it's such a productive device. It lacks the necessary LTE bands, but it hauls ass on their CDMA network where 13 isn't implemented.

New year, same old thread 😊

I already said all that needs to be said: And mistakes? Oh, there were many mistakes. The many delays, the many miscalculations and misjudgements regarding time frames, regarding production and shipping obstacles, the rare, but often overoptimistic announcements and the general lack of official communication, and, yes, some chaos in the order in which shipments occured, with even some IGG backers still not having gotten their phones. But this one, i.e. serving those retailers with a negligible number of phones, wasn't a mistake. After Erik's explanation at the latest (which shouldn't eve

This topic was not really had much information about production status anyway. Instead, it seems like a general thread... also that is why it is so long...

I've done SIM+SD merge many times, it's really very simple: just heat the SIM card with a lighter for about 3-4 seconds. The chip part will detach from the plastic and won't hurt it. Then you can glue the SIM chip onto the top of the SD card with any glue (even a thin double-sided glue or a drop of quick glue). Only the first one seems complicated, all others are really can be prepared in no time. 😄

What is a year compared to the painfull years without keyboard ord veeeery old HW before that. If you ordered on 27.02 and paid 31.07 you should get your device very soon. As Chen tweeted they plan to have every pre-order done in 2-3 Weeks. And it also looks like the technical problems have been resolved.

From Chen's Twitter...

It sounds to me like you might have selected a layout language. There are a lot of android layouts that comes with the phone, they work poorly and should be ignored(!) You got three options selecting the keyboard layout for the hardware 1) For US letter-shifted QWERTY deselect all tick boxes, do NOT select US (Yes I know it is odd....) 2) For German standard QWERTZ select German, do NOT select another qwertz based layout 3) Install FinQWERTY that supports several languages for the Pro1 for both hardware layouts, and you can use more than one, I use Danish+US+Swedish

Today I have just received my Pro1 bought at dragonbox.de (still a pre-orderer with IGG coupon here). I have still not tested it too much but I am very convenienced with this device. I am very happy that I have ordered QWERTZ layout which works very well currently with the help of FinQwerty's QWERTY layout. (I would have been much happier with unshifted QWERTY anyway but the QWERTZ keyboard with a correct QWERTY layout is a good compromise.) Some sticky modifier keys would be good anyway and also the ability to access layout files somehow (I have still not looked how to do it) as I

Remember @Erik is here unofficially. He likely posted on a vacation day, because he's awesome like that. 🙂

I always make sure to have some popcorn at hand when I check out this forum. The intensity of whiny children is warming my heart. And the conspiracy theories are better than lizard people, and god forbid - a spherical earth. 😉

Brief Christmas update. A small batch is shipping out this Friday, if UPS keeps its promises. It was meant to arrive today, but our staff availability is limited in the UK right now. No stock assignment letters for this one, as we are shipping them a little differently to avoid extra delays. Some of you will have tracking info on Friday. The big batch which should make a lot of you happy is expected to leave the factory in the 1st week of January, which is also when we expect you’ll have the tracking details. We would like to thank everyone for their patience. Merry

I believe he is aware :).

I'm pretty sure it has been mentioned before, but I didn't see it in this thread (admittedly a fast scan-- the problem with not gathering and updating a single list in OP): As far as I can tell, the backlight on the keyboard turns off when the screen times out and doesn't come back on when you wake up screen. You have to close and reopen the keyboard. I don't use the phone in total darkness. but I might sometime nd this would be pretty frustrating. It seems that waking the screen should also wake the keyboard backlight.

Indeed I "tend to biased". As it is my firm believe that these guys are really good guys doing the best they can to give us the device most of us in here have been waiting for for years. And being in quite a bit of contact with them during the long test-process I feel I'm in a better position to judge their character, than some of the conspiracy people in here. Sure theoretically I could be wrong here, and it is all part of a very complex conspiracy scheme, but so many small things along the ways indicate that I'm right here, and that their only major wrongdoings are poor communication, and no

No and no. It is, for one, in other words just what F(x)tec wrote here in this forum, and, secondly, it should be obvious for anyone who at least has a bare minimum of basic logic and economic common sense. And it is really too funny that those who are most obnoxiously complaining about F(x)tec's bad communication don't even read what they write (and actually even expect others to read it out to them). And this is the end of this discussion for me at this point. —————————————————— I never wanted to follow this thread in the first place, especially not since it turne

This forum is the only reason that I have not yet cancelled my order. I wouldn't have been confident to wait for so long without the support of this community... Many members here may feel the same way and FxTec is lucky they don't have big cancellations, only because of this forum! So it's time the company took more interest here and had someone dedicated to this forum. But again, the way things are handled and delayed, no staff may want to be seen around here. 🙂

Typically, you can set up and change your keys individually by a file named keychar or similar in Android. For the Droid 4 I had to edit two files for changes to be made (i.e. change y/z), but it was very easy to do. First thing I will do with this device is to unable Caps lock (or change it to ALT+Caps). But you have lots of options.

The 30+ people:

As a 60+, I find it interesting that you had 5 year intervals and then 40+ 😂