EvilDragon 164 Posted December 18, 2019 Share Posted December 18, 2019 EvilDragon chiming in (yep, I'm the one running the DragonBox Shop). PLEASE KEEP IN MIND: Apart from selling the device, I am in no way affiliated with FXTec. So this is just a guesswork, my own opinion based on experiences. There can be other reasons, but that's my guess on the situation. I can understand the frustration you have - but there probably are reasons and I doubt this all is intentional. If I can say anything about producing such devices is: It ALWAYS takes longer than expected and there will always be issues. Unless you're Samsung, Sony or a similar company which can simply throw money at it to speed things up. It's in incredible achievement to finish such a device at all. I was involved in the OpenPandora development (talk about delays...) and I am now working on the Pyra (where I didn't even give a release date, given the experience), and I was also a backer of the Moto Mod (as a new phone with a keyboard was more than overdue). My guess on this is: FXTec probably was pretty sure they would be able to deliver the preordered units in October - or at least November. All that was left was waiting for the produced units from the factory, after all. They also didn't want to miss out on christmas sales. Developing such a device is extremely expensive (they even raised the retail price because of that) and there are monthly costs to run the company and pay the wages as well. So the longer it takes, the more urgent everything is. That was also the reason the OpenPandora nearly died: The guy running the main company behind it decided to close his shop in order to only sell Pandoras. Due to the delays, he eventually ran out of money. Without investors, it wouldn't have been possible to save the Pandora at all. But still, I am pretty sure their intention was to first deliver their preorders and then deliver it to the retailers in time for christmas. Production probably took too long. Shortly before delivering the units to me they asked whether I am okay to receive them directly from the factory as this would be faster. This sure sound like the original plan was to deliver all the units to them and from there to the retailers. But that would've probably been TOO close to christmas - so it could be some retailers would've cancelled their order. I'm only a small retailer, but imagine a retailer who ordered hundreds of units would've cancelled and asked for a refund... yeah, that could lead to quite some problems. Due to the units being shipped directly from the factory to the retailer, FXTec wouldn't have production units before - so they couldn't start to ship out preorders before any retailer could. However, they should now also have production units, so I guess they should ship soon. So yeah, I can understand you're frustrated, but please keep in mind that this is no multi-billion dollar company. They produced a device no multi-billion dollar company would produce. And it's worth it. They have to pack, ship, handle the production, answer to emails, try to keep distributors and users happy, try to stay within budget, etc. So think about that. I don't think their plan was to intentionally betray you, on the contrary. But it probably didn't work out as they planned. As mentioned: I have no clue what happened. But I know how complicated things can be when handling stuff like this. So please don't be too harsh with them. I'm sure they're trying their best :) 7 24 Quote Link to post Share on other sites
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