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Erik

On the production status and delivery

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The latest update mail:

 

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Hello there!

We hope everyone is staying safe and keeping their heads up following the recent escalation of the Coronavirus Pandemic. This week has seen a number of huge changes taking place across the UK and our hearts go out to anybody who has already been directly affected by the outbreak.

With this in mind, we have decided to take a precautionary measure with the health and safety of our team being our number one priority. As of today everyone from F(x)tec HQ will now be self-isolating and working from home for the foreseeable future. We are lucky enough to be able to work and keep operations running without being in the office, which means business will continue as normal. However, please keep in mind that operations may be slightly slower than usual.

To all of our remaining customers: as per our email update at the beginning of the week we are still on track to start shipping next week and a will send round another update in due course will the expected shipping schedule.

General inquiries: For now, one of us will be going into the office once a week to sort out any returns and make sure we can process refund requests as quickly as possible. However, given the drastic changes that have taken place recently there is a chance that we will eventually go into complete lockdown nationwide. If it does come to this, please be patient with your requests as this could make it extremely difficult to process.

For any questions or queries you can continue to get in touch with [email protected] or reach out to us through our social media channels:

Facebook: https://www.facebook.com/fxtec/

Twitter: https://twitter.com/thefxtec

Instagram: https://www.instagram.com/fxtec/

Remain positive, stay safe and look after your loved ones. We will get through this together!


Sincerely,

Team F(x)tec

Let's see how many devices they can ship next week.

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Posted (edited)
On 3/9/2020 at 12:29 PM, auvo.salmi said:

Not really important, but just asking: Did you buy a new phone to replace your Pro1 just because of broken fingerprint sensor? I mean, if the phone is otherwise perfectly usable, why didn't you use for example a lock code instead? I don't even use my fingerprint sensor (or any lock actually), so I could have swapped devices with you.

I bought a new phone after i sent my pro1 in for repairs. I don't have a problem with waiting, but I only sent my phone to them after they have already confirmed to have replacement phones because I specifically did not want to buy another phone. Then I waited like two weeks after sending in the phone and had to buy another, because I sold my old phone and wasn't planning on having multiple phones around. I need my phone for my job.

I also know that the circumstances now are quite unfortunate, but I still feel the support replies have been a little dishonest. I've received multiple messages were something along the lines "we'll get back to you in a couple of days" has been said and no further contact was made.

I don't mind waiting in these uncertain times (with Corona etc.), but you can at least be honest and don't make empty promises.

 

26 of Febuary:

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... and we expect to be back in touch by the end of the day.

After this there has been no additional contact until I asked for an update on 14 of Febuary (no reply) and then again on 26 of Febuary. I don't think I am impatient with this, as I've always waited at least 5 days before asking for another...

 
Last reply was on 9 of March and there has been no contact after this:

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We expect to be back in touch with you by the end of this week. 

 

My main issue is that I specifically asked if they had replacement devices, which they confirmed, because I just would have kept the phone with the broken fingerprint sensor, until all of this corona stuff has been resolved and business is continuing as usual. I only sent in the phone after I've been told that there is sufficuent replacement stock available.

Edited by d
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Posted (edited)
On 27-03-2020 12:17 FX Technology Limited wrote:

> Hello there!
>
> We hope you are all well and staying safe at this difficult time. We
> just wanted to give you a brief update on the status of your Pro1.
>
> Over the last week we have really been pushing to try and get remaining
> orders completed, however we are still waiting for delivery from our
> keyboard supplier which has delayed the process by a few days. We expect
> this to arrive at the factory on Saturday 28th March, and from then we
> will be able to finalise production units and start preparing for shipping.
>
> Whilst we appreciate that you were expecting shipping to begin this
> week, the travel restrictions in China has slowed everything down so
> please bear with us. This has been an extremely difficult couple of
> months, not only for us but for many businesses globally which have been
> affected by the coronavirus pandemic in one way or another.
>
> We really do appreciate you sticking by us. Thank you for your ongoing
> patience and support.
>
> Sincerely,
>
> Team F(x)tec

 

Edited by Rob. S.
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Finally informations flows as we wanted almost a year ago. 🙂 Thanks for this newsletter!

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On 3/30/2020 at 3:56 AM, Tsunero said:

Soooo...did those keyboards make it?

Yeah, we're half way through the week now. Any estimate on when the rest of the preorders would get an assignment?

 

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Well, we got an email today, just not about how the manufacturing is progressing. Here's a hot tip for the advertisement department: sending emails about how great it is to have a pro1 to distract you while stuck at home to people who are still waiting for theirs (some, me included, having placed their order more than a year ago now) is likely to annoy more than anything.

Edited by Raksura
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17 minutes ago, Raksura said:

Well, we got an email today, just not about how the manufacturing is progressing. Here's a hot tip for the advertisement department: sending emails about how great it is to have a pro1 to distract you while stuck at home to people who are still waiting for theirs (some, me included, having placed their order more than a year ago now) is likely to annoy more than anything.

I agree.. preordered last year February and still no phone for me either..this is really just rubbing salt in the wound.

Edited by Tsunero

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Many small goods deliveries for consumers are being delayed here in Germany now, by the way. Amazon Germany gives estimates of one or two weeks now for non-essential stuff which is in stock and would normally take just one day – even things like their own Fire Tablets. (I try to avoid Amazon myself as good as I can, but one of my tablets needed replacing – and then I ordered a Fire 8 HD Tablet because it was unbeatably cheap and a quick research showed there actually is a Lineage OS ROM for it...)

Edited by Rob. S.
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9 hours ago, Rob. S. said:

Many small goods deliveries for consumers are being delayed here in Germany now, by the way. Amazon Germany gives estimates of one or two weeks now for non-essential stuff which is in stock and would normally take just one day – even things like their own Fire Tablets. (I try to avoid Amazon myself as good as I can, but one of my tablets needed replacing – and then I ordered a Fire 8 HD Tablet because it was unbeatably cheap and a quick research showed there actually is a Lineage OS ROM for it...)

Took the liberty to move your post quoting the letter to the locked thread here.

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