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We want to explain why a very small number of retailers have the Pro1. Firstly, they have approached us since we first announced Pro1 at MWC in Feb and we've been in discussions with them since. They have also promised to help with success of the Pro1 in the market place which is important for us. We have only given them a much smaller number of units than they asked for because of all the customer pre-orders. Our pre-orders are our most important customers. For us to be a strong company for you, we also have to build a sustainable business and if we turned those retailers away we would h

Thanks for the info erik. This is nothing new for me. It sucks but of course you must keep the big customers. But the problem is again communication (I know not your fault). Mostly that everything changes all the time: The batch goes to the UK again? I thought it will be sent directly? Are the production issues fixed now? This is great news but will it hold up tomorrow? You see there was so much of change in the official Information that nobody trust anything any more. The real problem is not that the stores already got stock. The real problem is that a lot of us hav

Yes, but the problem is: I think they planned to deliver the preorders first, then to the retailers. So they made a few deals with a few smaller retailers a while ago that they will have units available shortly before christmas. That didn't work out, unfortunately. So in order to NOT risk having to pay a retailer back (which are quite huge sums of money), they decided to do it like this. It's doubt it's because they want to piss anyone of. And yes, even if demand is high that won't help if they might need to pay back huge sums of money NOW. I'm pretty sure this company is working t

Very small batch shipping to the UK this week, and a large one covering 3/10ths of the full number will be in transit next week.

/wave Bye bye Pro1, see you again (hopefully) soon. So I sold my Pro1 to Kashif. It's an awesome phone, but after spending days trying to deGoogle it and finding LineageOS not quite ready for prime time I thought I may as well sell it/trade orders given his his eagerness and the fact me made me an offer I "couldn't refuse" As bad as my Droid4 is (currently turns off at random) I can live with it a bit longer. @kashif I'm glad you're enjoying it.

Now i know, i want my money back. Backed 2 Moto keyboards and one phone, but this is unpardonable from Fxtec company... Waiting 2 years for nothing...

It was so hard to come forward and say the truth? Until now, "officially", IGG backers were first in line, followed by pre-orders. Maybe I've missed an official statement that says otherwise and includes the retailers... I suspected that what you've said above it's the reality, but we found out how, by finding the stores on the net one by one? For you to be a strong company, you should start with frequent communication and, more important, transparency. Because, so far, you've said one thing and did another thing and this is not how it's built a business, started with and based on c

The team is going through them all, we are not ignoring anyone. Please be aware that replying to unanswered tickets will bump it to the end of the queue. That's how all help desks work from the back end, including the one we use - Zendesk. If you keep replying periodically without us having had a chance to check it, we will never get the message. Give it some time without replying and we'll get to your request. This is implemented to keep it fair for everyone - queries are answered from the oldest to the newest. A reply to a ticket, whether it's ours or yours, qualifies as an update, therefore

Hello, i just got my pro1 and wanted to root it. but i can't flash the patched boot.img (https://community.fxtec.com/topic/2537-magisk-install-step-by-step-root/) because the device is locked?! FAILED (remote: Flashing is not allowed in Lock State) it doesn't matter if i check the oem unlock slider in dev settings or not. i can't unlock my device 😞 "fastboot oem unlock" or "fastboot flashing unlock" throws; > fastboot oem unlock ... FAILED (remote: unknown command) finished. total time: 0.000s > fastboot flashing unlock ... FAILED (remote: Flashing Unlock is not a

Noob is awesome guy! he arranged all so quick. Thanks alot Noob 🙂

Tadaaa.....yesterday ordered at3pm and now in Hands before 12.... Order like a boss 😄 😄 😄 😄

A mistake it's a mistake, altough this kind of mistake says a lot. But if you add the later "mistakes", eg the phone hit the streets before our addresses, on top of other mistakes. Yes, that's greed, ups... STRATEGY. You do realize that some of us know businesses of all kinds and maybe it's our day job, right? If they've admitted, it's no more guess-work? Damn... Talking about allegations... PS: still the "bug" with no reaction option to my posts, since a little earlier 😄 I'll like yours, maybe the forum fairy will resolve the sudden problem

Allegations? Seriously? Even now? It's more than one case when a non-IGG received the phone. I have an email from fxtech and the say there were some mistakes. As if it's very hard to apply a filter in an xls, to keep it basic IT wise. Just guess-work, you say. ALL 3 stores, so far, were IGG backers, you say? And not only that there were backers, they've backed a LOT of orders. Really? C'mon, I've asked for some basic common sense... As you've observed, I was "quiet" until recently, but there are limits and facts. If this is the (pre)sale attitude from the fxtec regarding t

I'd suspect they may have had a few reseller contracts that they were going to get hammered on if they didn't deliver by Christmas. Not great for us in the pre-order queue, but understandable if they had to divert some stock to avoid getting hammered. And an alternate route for the impatient as we see here.

Please note, this is not an official FxTec tool. It is my own creation. FxTec should not be expected to support this tool or any damage caused by its use. This tool will allow you to restore your Pro1 to a factory clean state no matter how badly it is messed up. You may use it to restore a "bricked" device or just load the latest firmware. You can find the software and detailed instructions here: Factory Restore for FxTec Pro1 Please report any issues here.

Making a working vendor image is proving to be quite the adventure. But! ... I just got a good boot with a hacked up vendor image. 🙂 So the next step is to retrace my steps and figure out how to translate my hacks into a working build. I may be able to get that done tomorrow, but I'm not sure.

🏆 2141 Winner: @esme

Hi! I've had this problem before with other phones. Even Netflix themselfe share an .apk . You can find it here. Have fun with it

England and Switzerland so far... But rumour has it its coming to Amazon.... (to be clear, I mean the reseller, not the rainforest... so not a real answer to actual where they are...)

EvilDragon chiming in (yep, I'm the one running the DragonBox Shop). PLEASE KEEP IN MIND: Apart from selling the device, I am in no way affiliated with FXTec. So this is just a guesswork, my own opinion based on experiences. There can be other reasons, but that's my guess on the situation. I can understand the frustration you have - but there probably are reasons and I doubt this all is intentional. If I can say anything about producing such devices is: It ALWAYS takes longer than expected and there will always be issues. Unless you're Samsung, Sony or a similar company whic

@Rob. S. As I told in some Posts before...I'm a very correct German. It is a question of communication and principle. I write you now here a Mail with a Solution I guess: Hey FX Pre Order and IGG Coupon Customer: we are working long and hard and bla bla bla and so on and we have now the Situation that we can not produce more than 100 Devices per Day. Our quality standart and again bla bla bla We have send out also to some Resellers some devices to keep up our cashflow. If you order and get one there please tell us and we refund your order. All IGG Backer and

Not only that, it's the gesture based home button thing. If you're looking for the 3 touch buttons, you can get them back in the settings. Somewhere in the gesture menu I think.

I just don't get it. There are people who get pissed off because two or three tiny resellers got twenty phones before they got theirs? If I hear something like that, it makes me embarassed for belonging to the same species.

Just be aware those instructions for enabling Unknown Sources don't apply anymore. Just download the apk. It will ask you to enable Unknown Sources for the specific app doing the installation. It is no longer a global setting. 🙂

When I was typing on the one I had, I was able to set it down and do the 10-finger thing. It was very nice. I think also, I had a lot of practice on my Sidekick and when the Pro1 was announced, I booted that puppy up (lord knows why it still works) and practiced using the keyboard every day.

Just to update that I received the phone on Tuesday, and am happily playing about with it. So far works as expected!

I'm sitting behind my front door to wait the UPS deliveryman just like a dog waits for his master all day. Standing in excitment every time I hear a vehicle in the street.

You can say that again. I'm lost. The "small batch" that is being sent this week, is it the one that was indicated as sent more than a week ago (batch 3)? Or is it batch 4? Or is it batch 5 being timely? What does "being sent" mean now? Are we back to sending to the UK for the EU, or, as per the email of three days ago, sending directly to the customers?

I would not expect any comments from their side or any other exact answer, rather than further charades like contract terms etc. That's a cruel reality, but business partners will always be more important than a single order and there's nothing we can do about it. Yet, that does not change a fact that what they did is just pure meanness. At least they could forbid them to sell the devices until it gets general availability... Edit: don't You think that the devices available in other shops got sold out put in a pretty long time as for a device with "THAT big" interest? I have a feel

I have facts: 1. the phone was sent to non IGG backes - a mistake they/you say 2. the phone was sold trough the stores - another mistake"? Those are assumptions? Maybe that's why some of us choose to buy it, AGAIN, from a third party and cancel the original order. Another assumption, i know. Assumptions everywhere, just from one side. Superb, indeed.

Greed, not giving a f.ck, not keeping their word, doesn't make them crooks and I didn't say that, you did. If i didn't know that you've received your phone, I would say that you're making a projection. 😄 On the contrary, I understood a LOT of delays, mistakes, non-communication, you name it, until now and you can check my posts, but there are limits. Re-read my "arguments", as you say, and try to do it with some basic common sense, based on the facts. I liked the strawman type part. Lots of "arguments" and "answers" (dis)regarding the facts. Yes, I repeated the word fact, because it

You have heard the expression "Assumptions are the mother of all fuck ups" right? Neither you or I know what is going on. And hence can not judge them either way. Sure it looks odd, but wait to hear their answers, before throwing all kind of allegations around. And as you already know, if you read the slightest bit in this thread, it does not matter if you are IGG backer no 1 or 1653! But they told us that what matters is when FxTec received your payment. And they also told us that IGG backers would have priority. ALL the rest is just guess-work, as we do not know. These shops a

I have just ordered a Pro1 at Dragonbox. Despite I am an IGG backer, I see no chance of receiving my Pro1 prior Christmas and almost no chance to receive it between Christmas and the new year. (I gave relatively high chance for the stock to disappear as I ate my dinner and waited a bit, but availability was still there and temptation was extremely high.) As I will not work from this Friday to the second week in January, I will definitively have much more time spending with Pro1 (so moving to it) than in January which is the expected arrival of my Pro1 pre-order and also January (an

https://f-droid.org/en/packages/io.github.sds100.keymapper/ I tried this app on QWERTY Pro1 and think its worth a recommendation. It allows you to map keys and buttons to other keys or actions. Its very simple, you add the trigger (push whatever keys/buttons) then selection an action, and has search function too which helps find keycodes/etc quickly. All comments about current Phone behavior are based on software update from 10 December. I hope some of these type changes end up in stock, but until then... Some apps (all apps if you chose another keyboard lay

Ok Guys, I have ordered my Phone in Feb. 2019..and I pay 30 minutes after I got the payment mail. Pre-order and best fx-customer and of course you will get first and bla bla bla. I'm with you all here in the Forum and wait for my device, because it is a good Idea and I'm thankfull somebody did it and produce this. After long wait and a lot of sorry here and sorry there and Screen issues with batches and warehouse excuses. Let me tell it now, this are all "lies". I order today at a german reseller Shop at around 14 pm German time with UPS express and I got now my tracki

That is probably your order number. Serial numbers are the device numbers, which may or may not correlate with production numbers.

actually the worst happened which could happened, has happened now. Instead of helping growing attention to the product to get more customers, all pre order people ordered all phones from the retailers 🙄. So the hoped effect of additional retailers just came to nothing and we came to the beginning again. I can understand the anger (I was angry too) but I can also understand the business decision. It could be like @EvilDragon stated how it went for the pandora. We as customers should also be aware that we win nothing if the company is bankrupt after the last device is delivered (or even worse b

That means your bootloader is unlocked (or you are rooted). Safteynet won't offer it to you. I simply obtained an apk from a reliable source. It works fine. APK mirror has it.

Seriously, the flamethrowing that happened since I last visited the forum a day and a half ago, got me by surprise. I can understand the disappointment, I am also disappointed too in a way, but it'd be naïve of us to think they could get by without making deals with some retailers. The timing got screwed up and I can guess that certainly it wasn't Fxtec's plan for the retail units to be available before the pre-orderers'. Because that is absolutely hell in terms of business image. Gives an impression of dishonesty as some have expressed here. I feel the flaming and complaining is wei

Yes you are. All of the other forum members are adults.

Just a long shot, as I don't know if it's possible. I find the curved-edge screen a bit of an issue when handling the phone or opening the slider. Most of the time I find I'm activating shortcuts/widgets by accident. Would it be possible to add the ability to enable a "Dead Zone" around the edge of the screen in the display settings?

Well, I'm disappointed that fxtec decided to do this. It feels like you asked for my payment when you were not ready to deliver my device, and now that you're late, you sold my device to someone else who better aligns with your business. You know what builds a strong company? Trust and reliability.

¯\_(ツ)_/¯

I am finally accepting reality. After two weeks without telephony on my personal smart phone I accepted the fact that I will not have my Pro 1 before the holidays. So I took out the screw driver and soldering iron and fixed my two Photon Qs with broken solder joints. I had the feeling that back in the days my hands were more steady though. Nevertheless I am back in business. Which gives the perfect opportunity to give a big thank you to @CornholioGSM for what he did for the keyboard loving community. The past years in my life would have been miserable without you.

Definitely not 😉

I thought batman would have gotten his pro1 in advance - perhaps not as far in advance as Chuck Norris, but still...

Have any of you accusers even considered the possibility that these stores might have ordered&paid them a very long time ago too? Just asking? They might even have been IGG backers for all we know....

I have the exact same question. Its great if this is already implemented, just like Esc to wake, but if we don't know about it, we think the feature is missing... let us in on the secret Eske... what is this standard navigation you speak of... i want to check it out... i didnt wanna ask earlier cuz I thought maybe I was just an idiot, but now I'm in good company so its okay 😉

Probably what happened, is the first time you use virtual keyboard, it popped up and asks you. You can then chose one, or make it default choice for next time, depending where you click. I have never set a default, so every time I use virtual keyboard it asks me if I want google voice typing or gboard. But anyways you could have just cleared or reset your default virtual keyboard instead of factory reset...

Hey Guys, Finally i got my Pro1 today!!!!!!