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Like many other people, my phone is my lifeline. In don't use it that much but when I do it is essential. It replaces things like the bank down the road which shut down. I have given criticism of this phones keyboard but that is not enough. The OS is a joke. First I find DND was on and why is even there? This is a function barely more popular than airplane mode for people who travel infrequently. It is so easy to turn on by accident. Now when it's off I just order food. It came earlier than their proscribed time. I got a call and texts. The phone did nothing despite the volume being up and DND being off. I didn't here a peep. So now I have no food. I don't know where he went after that. You are ruining my life. I can't close apps. You have some weird button thing and scrollbar mess up. It is absolutely vital to be able to switch apps and close them but this functionality is absent. How did you even achieve this? You only have to install some stock OS in this department. When I lay the phone down flat weird things happen with touch. It's dancing around all over the place. Can you please bloody fix this. The phone is a potato out of the box. I might as well just go back to the S5.  

I'm making my best effort by hitting every channel I know about

Thanks Hook but that's not it, sorry can't discuss it

Hi, esme, I'm assuming you have had something seriously go wrong with your Pro1 and, yes, I understand your  feeling it is urgent, especially if you don't have a back-up phone.  They may not get back to you as quickly as you would like (the queue of emails to the helpdesk is not small), but they will get back to you.  In my dealings with them, they have always gotten back to me, but it varies between a couple of days and 2 weeks. 

This is a user-to-user forum, and though some staff members from time to time look in, you should not count on it being seen here. Sorry.