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I have been trying to fix my bank transfer since August

We are all waiting fixes for possible issues but it does not mean that developing other things has to be stopped. Probably there are different people working with software updates and case design. Or maybe the case was developed with the help of community? Anyway it is not bad thing that there is case model for Pro1-X. Community option:  

Well as it is not all that are hit by these severe issues, they elsewhere even asked for info on it as they say they can not reproduce it in their tests in the UK. So most likely this means that it depends on the bands or even specific carrier hardware, if we are hit by the bug or not. So for those not affected, a case is indeed relevant.

It is quite easy to cut an additional hole for the camera, if the ease of use outweigh the need of protecting the lenses - to each their own. The best to use for round holes to look nice is to use a pipe of suitable size, like for making holes in leather. Do it from the front side to make the edges of the holes bend in nicely. The straight edges should be done with a chisel. A Stanley-knife can do, but is hard to control.

how long should i expect to wait for a response from the finance group re: refund?